Queen Umoh
Surrey,British Columbia
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Exam Coordinator
IDP Education Canada
09.2022 - Current
- Assist with the setup of testing venues by laying out stationery, equipment, and test materials by IELTS regulations
- Closely follow and enforce testing procedures and regulations
- Assist candidates before the start of the test by directing them to their seats and advising them about possessions permitted in the testing venues
- Ensuring that candidates do not talk once inside the testing venues
- Invigilation during tests
- Dealing with queries raised by candidates by IELTS procedures
- Dealing with testing irregularities by IELTS procedures
- Check attendance during tests
- Control and manage the test environment
- Perform regular identity checks before and during the test
- Applying privacy,ethics and following all policy and guidelines of IELTS in conducting and handling of Test materials.
Receptionist
Vancouver Water Adventures
07.2022 - 09.2022
- Managed front desk activities, such as answering calls over 50 customer calls per day, greeting clients, and handling inquiries.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Corresponded with clients through email, telephone
- Responded to inquiries from callers seeking information
- Registration, booking, and verification of Identity documents.
- Administrative duties including scanning, photocopying, and data entry.
- Assisted in coordinating and managing reservations and bookings, ensuring efficient and timely services.
- Maintained inventory and supplies, ensuring adequate stock levels.
- Maintained confidentiality of information regarding clients and company
- Kept reception area clean and neat to give visitors positive first impression
Administrative Assistant
Dismod Global Resources Limited, Lagos
05.2018 - 05.2022
- Conducted administrative duties such as managing calendars, arranging meetings, drafting correspondences, ensuring smooth office operations
- Assisted in development and implementation of HR policies and procedures
- Coordinated and planned company events and activities, enhancing team bonding and engagement
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
Human Resource Officer
Dezaina Limited
01.2016 - 05.2018
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings
- Processed paperwork and hiring details for promotions and lateral position changes
- Developed and implemented comprehensive human resources policies and procedures in compliance with applicable federal and state laws
- Coordinated employee placements and administrative details
- Drafted and documented employee handbook and company policies to reduce compliance risks
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees
- Assisted with writing job postings and job descriptions for boards
- Pre-screened resumes before sending to corporate hiring managers for consideration
- Completed human resource operational requirements by scheduling and assigning employees
Education
Bachelor of Science - Industrial And Labour Relations
University of Lagos
Nigeria2014
Skills
- Exceptional organizational skills
- Exceptional customer service skills
- Proficiency in core office programs
- Student Registration
- Monitoring and Evaluation
- Coordinating Documentation
- Administrative Procedures
- Customer Service
- Office Supplies and Inventory
- Student Needs Assessments
Certification
CPHR Designation (In View)
Timeline
Exam Coordinator
IDP Education Canada
09.2022 - Current
Receptionist
Vancouver Water Adventures
07.2022 - 09.2022
Administrative Assistant
Dismod Global Resources Limited, Lagos
05.2018 - 05.2022
Human Resource Officer
Dezaina Limited
01.2016 - 05.2018
Bachelor of Science - Industrial And Labour Relations
University of Lagos
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