QUEEN NWAOBIAGERI KELVIN
Welland,Canada
Summary
Enthusiastic and results-driven professional with over seven years of experience in customer service, retail sales, and front desk administration. Adept at delivering outstanding service, building strong client relationships, and supporting daily business operations. Skilled in multitasking, team collaboration, and problem-solving. Eager to bring a strong work ethic and positive attitude to a new role in a customer-facing or administrative capacity.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Addrex Hotel and Suites
11.2021 - 08.2024
- Greeted and checked in guests, ensuring a welcoming and efficient front desk experience.
- Managed guest bookings and coordinated with housekeeping and maintenance teams.
- Answered phone inquiries, handled complaints, and resolved issues to enhance guest satisfaction.
- Maintained accurate records of guests, payments, and reservations.
- Provided clerical and administrative support to hotel management.
Sales Representative
ShopRite
07.2019 - 09.2021
- Assisted customers in selecting products, answered questions, and promoted special offers.
- Maintained clean, organized, and visually appealing sales floor displays.
- Processed transactions using point-of-sale systems and handled returns and exchanges.
- Monitored inventory levels and restocked shelves as needed.
- Contributed to achieving store sales targets and delivered exceptional service.
Sales Representative
Teez Boutique
04.2017 - 06.2019
- Delivered personalized fashion recommendations and supported customer purchase decisions.
- Managed cash register operations and daily sales reports.
- Maintained boutique appearance and ensured accurate inventory tracking.
- Built a loyal customer base through excellent service and follow-ups.
- Supported promotional events and marketing activities.
Education
National Diploma - Library and Information Science
Federal Polytechnic Oko
Anambra State01.2016
Senior Secondary School Certificate Examination - undefined
Sound Base Academy
Aba, Abia State01.2011
First School Leaving Certificate - undefined
St. Patrick’s Model Primary School
Aba, Abia State01.2006
Skills
- Customer Service & Client Relations
- Sales & Product Promotion
- Front Desk & Administrative Support
- Communication & Interpersonal Skills
- Conflict Resolution
- POS System Operation
- Time Management
- Multitasking in Fast-Paced Environments
- Team Collaboration
- Inventory & Stock Management
Languages
English
Full Professional
Timeline
Front Desk Receptionist
Addrex Hotel and Suites
11.2021 - 08.2024
Sales Representative
ShopRite
07.2019 - 09.2021
Sales Representative
Teez Boutique
04.2017 - 06.2019
National Diploma - Library and Information Science
Federal Polytechnic Oko
Senior Secondary School Certificate Examination - undefined
Sound Base Academy
First School Leaving Certificate - undefined
St. Patrick’s Model Primary School