QUEEN-ELIZABETH ZENDA
VANCOUVER
Summary
Committed healthcare professional offering almost two years of demonstrated success in healthcare. Committed to delivering consistent and focused attention to client safety, comfort and dignity.
Overview
6
6
years of professional experience
Work History
MENTAL HEALTHCARE SUPPORT WORKER
RED FISH HEALING CENTRE FOR MENTAL HEALTH AND SUBSTANCE ABUSE
05.2022 - Current
- Participate in the admission, case planning, and discharge process for clients by methods such as conducting interview with client and family to identify and assessing client’s needs; gathering appropriate history and collecting relevant records and documentation
- Develop an individual care plan by collaborating with interdisciplinary team
- Establish rapport with clients based on respect; provide emotional support and supportive counseling, assists with problem solving day to day matters/issues of living, managing behaviors and self care/personal hygiene
- Assist clients with daily living activities including time management, organization and interpersonal communication
- Escort clients to medical, dental and social appointments and acts as a role model to facilitate appropriate social behaviors
- Participate in activities to support skill development and addictions recovery
- Monitor clients in accordance with treatment objectives; observe behaviors and symptoms and document observations in accordance with standard procedures
- Recognize anticipated/unanticipated client responses to the recovery process; provide verbal reports on changes in client's appearance, behavior, and/or health
- Work collaboratively with colleagues to ensure service delivery is person-centered and in line with council policies and procedures.
Emergency responder/ Contact tracing
CANADIAN REDCROSS
07.2021 - 04.2022
- Responsible for reaching out to people who have been exposed to COVID_19
- Providing health education and guidance to help reduce the spread of disease
- Maintain ongoing communication with contacts to assess symptoms, ensure compliance with quarantine and determine social support needs
- Inputs data collected into database and assures database is kept up to date
- Provides data from contact tracing efforts and talks to Epidemiologists and Health Educators as necessary.
Customer sales and service representative
Westman communications group
08.2018 - 07.2021
- Answer billing questions and address payment issues
- Handling customers problems, inquiries and complaints
- Expertise in analyzing and resolving complex issues
- Capable of building productive relationships
- Demonstrates strong communications skills and ability to establish rapport with clients
- Consistently generate additional revenues utilizing thorough product knowledge and friendly sales technique to up-sell product specials and complementary items.
Education
DIPLOMA - SUBSTANCE USE & ADDICTION
UBC
VNCOUVER06.2023
Justice Studies
BRANDON UNIVERSITY
04.2022
Skills
- Computer proficiency
- Patient privacy
- Knowledge of the principles of recovery in mental illness
- Knowledge of community, social and health resources
- Knowledge of substance misuse and of problems encountered by chemically dependant individuals, basic understanding of behavior management
- Patient focused care
- Effective Time management
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports
- Good communication, multi-tasking, and complaint handling skills
REFFERENCES :
AVAILABLE UPON REQUEST.
Timeline
MENTAL HEALTHCARE SUPPORT WORKER
RED FISH HEALING CENTRE FOR MENTAL HEALTH AND SUBSTANCE ABUSE
05.2022 - Current
Emergency responder/ Contact tracing
CANADIAN REDCROSS
07.2021 - 04.2022
Customer sales and service representative
Westman communications group
08.2018 - 07.2021
DIPLOMA - SUBSTANCE USE & ADDICTION
UBC
Justice Studies
BRANDON UNIVERSITY
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