Queen Ajayi
Toronto,ON
Summary
Goal driven individual with years of social and cultural experience in customer service,sales, clients reception, and management. Over the years, I have studied and worked in three countries which gives me the ability to adapt easily to a new workplace and attain the goals of the company.
Overview
7
7
years of professional experience
Work History
Spa Manager
The Mix spa
Djibouti, Djibouti
02.2020 - 12.2023
- Assisted in developing marketing strategies for increasing revenue from existing clients as well as attracting new business.
- Monitored operations to verify compliance with applicable health, safety or hygiene standards.
- Anticipated spa guest concerns and addressed problems quickly and to satisfaction of patrons.
- Developed seasonal and targeted promotions to drive brand exposure and generate revenue.
- Guided new members on tours of spa facility and clearly explained available services.
- Resolved customer complaints in a timely manner.
- Created menus of treatments and packages that were attractive to customers.
Office Secretary
ONG IPS
Abidjan, Ivory Coast
10.2018 - 12.2019
- Handled incoming calls and directed callers to appropriate department or employee.
- Compiled statistical information related to department activities.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Prepared agendas and made arrangements for committee, board, and other meetings.
- Managing diaries and booking appointments
- Responded to customer issues to provide immediate resolution and improve retention.
- Managed staff calendars and coordinated travel, meeting and hotel accommodations.
Executive Assistant
INTERNATIONAL LANGUAGES ACADEMY
Abidjan, Ivory Coast
11.2017 - 07.2018
- Set up meeting and event logistics for senior management and updated calendars.
- Conducted research on various topics as requested by executives or senior management personnel.
- Maintained confidential records and files related to executive operations.
- Revised and maintained master calendar to coordinate meetings across multiple time zones.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
Sales Assistant
Ekovolt Telco Limited
Lagos State, Nigeria
11.2016 - 07.2017
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Informed customers about current promotions and discounts.
- Contacted customers to provide information on new and exciting products and service offerings.
- Fostered relationships with customers to expand customer base and retain business.
Education
Graduate Certificate - Tourism And Hospitality Management
Fanshawe College of Applied Arts And Technology
Toronto, ON01-2024
Bachelor of Arts - Foreign Languages And Literatures
Olabisi Onabanjo University
Ogun State10-2016
Skills
- Customer Acquisition
- Team work
- Communication
- Time management
- flexibility
- Adaptability
Affiliations
- Tennis
- Swimming
- Podcasts
Languages
English
Native/ Bilingual
French
Full Professional
VOLUNTEER EXPERIENCE
- AIESEC global volunteer program in Abidjan, Côte d'Ivoire.
Timeline
Spa Manager
The Mix spa
02.2020 - 12.2023
Office Secretary
ONG IPS
10.2018 - 12.2019
Executive Assistant
INTERNATIONAL LANGUAGES ACADEMY
11.2017 - 07.2018
Sales Assistant
Ekovolt Telco Limited
11.2016 - 07.2017
Graduate Certificate - Tourism And Hospitality Management
Fanshawe College of Applied Arts And Technology
Bachelor of Arts - Foreign Languages And Literatures
Olabisi Onabanjo University
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