QUEEN AJAKAIYE
Niagara Falls,Canada
Summary
Results-oriented Human Resources Specialist with extensive experience in organizational consultancy and operational planning. Cross-functional communicator skilled in analyzing company needs, developing long-term solutions, and implementing aligned vision across departments or business unit leadership. Solid problem-solver possessing strong knowledge of labor legislation and payroll processes.
Overview
7
7
years of professional experience
Work History
Sales Associate/Customer Service
Kate Spade New York
Ontario, Canada
05.2023 - Current
- Answered incoming telephone calls to provide store, product, and service information.
- Engaged customers in friendly, professional dialogue to determine needs.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing, and styling.
- Provided accurate information about products, prices, and services.
- Developed promotional strategies to increase sales volume.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
HR Business Partner
Dangote Petroleum and Petrochemicals Refining Company
Lagos, Nigeria
03.2020 - 04.2023
- Developed and implemented a comprehensive onboarding program for new hires.
- Conducted performance reviews, managed employee relations issues, and guided policies and procedures.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and conducting background checks.
- Managed compensation, insurance, and vacation days within employee benefits programs.
- Created job descriptions for open positions based on business needs and requirements.
- Oversaw staffing needs, performance reviews, staff development and training procedures, and coaching initiatives.
- Provided HR advice to managers on workforce planning, talent management, and organizational development.
- Collaborated with department heads to ensure compliance with employment laws and regulations.
Human Resource Assistant
Dangote Petroleum and Petrochemicals Refining Company
Lagos, Nigeria
01.2019 - 03.2020
- Partnered with HR on creative strategies for talent acquisition processes and procedures while researching market trends.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, and leaves of absence.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Managed employee relations issues including grievances, complaints, and disputes as needed.
- Scheduled appointments, meetings, and conferences with employees to discuss and mitigate personnel issues.
Administrative Assistant
NCT Academy
Lagos, Nigeria
08.2017 - 01.2019
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Professionally greeted visitors, responding to inquiries and directing them to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring the accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations, and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; and placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers, and fax machines.
- Processed invoices for payment using accounting software applications.
Education
International Business Management in Post-Graduate - Business
Niagara College
01.2023
BSc Accounting - Accounting and Finance
Ambrose Alli University
01-2017
Skills
- Excellent Communication Skills
- Strong Organizational Skills
- Microsoft Office And DocuSign
- Understanding of HR Principles
- Extensive expertise in SAP SuccessFactors, SAP HCM, and ADP
- Proficiency in Virdi for workforce management
- Product And Service Management
- Customer Engagement And Support
- Information Management Software
- Personnel File Management
- Policy Implementation
- New Employee Onboarding
- Microsoft Office Suite
- Training And Mentoring
Training
- SAP SuccessFactors - Dangote Academy 2020
- HR Analytics - 10Alytics 2022
Languages
English
Professional
Timeline
Sales Associate/Customer Service
Kate Spade New York
05.2023 - Current
HR Business Partner
Dangote Petroleum and Petrochemicals Refining Company
03.2020 - 04.2023
Human Resource Assistant
Dangote Petroleum and Petrochemicals Refining Company
01.2019 - 03.2020
Administrative Assistant
NCT Academy
08.2017 - 01.2019
International Business Management in Post-Graduate - Business
Niagara College
BSc Accounting - Accounting and Finance
Ambrose Alli University
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