Quay-Ann Whittaker
Flamborough,ON
Summary
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
2
2
years of professional experience
Work History
Cleaning Team Leader
Best Service Pros
Peterborough, ON
05.2020 - 09.2020
- Conducted regular inspections to ensure that work was completed according to standards.
- Assisted in the hiring and training of new cleaners.
- Resolved conflicts between team members efficiently and professionally.
- Worked closely with management to develop strategies for improving efficiency within the cleaning department.
- Supervised, monitored and evaluated the performance of cleaning staff.
Sales Agent
Kawartha Carpet Cleaning
Peterborough, ON
04.2020 - 09.2020
- Analyzed data to identify trends in customer behavior and preferences.
- Kept records of services performed including types of services provided, dates serviced.
- Reported directly to regional Sales Manager regarding progress towards goals.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Developed relationships with customers by providing excellent customer service.
Telephone Technician
Concentrix
Peterborough, ON
09.2019 - 12.2019
- Troubleshot and resolved customer issues with telephones, answering machines, voice mail systems, call routing systems, and other related equipment.
- Analyzed system performance logs to identify potential problems and areas for improvement.
- Configured multiple types of business phone systems to meet specific customer requirements.
- Researched new technologies in order to recommend upgrades or replacements of existing products.
- Provided remote technical assistance via phone or internet connection.
Phone Operator
T.A.S Communications
Peterborough, ON
04.2018 - 08.2019
- Performed data entry of customer contact information into computer database systems.
- Greeted callers and identified their needs quickly and accurately.
- Updated customer accounts with new information from callers.
- Documented messages left by callers and delivered vital information to intended employees.
Education
Some College (No Degree) - Personal Support Worker
Gates College
Peterborough, ONSkills
- Telephone Etiquette
- Accurate message transcription
- Records Management
- Appointment confirmation
- Building rapport
- Data Entry
- Switchboard Operation
- Professional Communication
- Follow-up skills
- Excellent Phone Demeanor
- Clear Communication
Timeline
Cleaning Team Leader
Best Service Pros
05.2020 - 09.2020
Sales Agent
Kawartha Carpet Cleaning
04.2020 - 09.2020
Telephone Technician
Concentrix
09.2019 - 12.2019
Phone Operator
T.A.S Communications
04.2018 - 08.2019
Some College (No Degree) - Personal Support Worker
Gates College
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