QUANSAH EMMANUEL
Brampton,ON
Summary
Personal Statement To provide quality professional service in implementing good human relations, identifying and finding solutions to problems concerned with productivity in a challenge driven environment.
Overview
14
14
years of professional experience
Work History
QUALITY ASSURANCE OFFICER
ESOKO GHANA
09.2020 - 03.2023
- Increased Data validation and approvals by 20%
- Auditing average of 3000 statistical data per week( projects across Africa)
- Monitored activities and supporting systems to meet compliance regulations
- Collaborated with cross-functional teams to develop and implement process and system improvements
OPERATIONS MANAGER AND ACCOUNTS EXECUTIVE
KARIBOREHOLES AND CONSTRUCTION LIMITED
05.2019 - 11.2019
- Preparation of daily accounts such as bank reconciliations, profit and loss, asset schedule, etc.…
- Project supervision of 50 contracts per week in drilling of water for communities
- Preparation of financial reports to management
- Devised processes to boost long-term business success and increase profit levels
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Trained and guided team members to maintain high productivity and performance metrics
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
BRANCH/OPERATIONS MANAGER
MCOTTLEY HOLDINGS
02.2013 - 05.2019
- Reporting to board of directors periodically on performance of company
- Organizing periodic training programs for staff to enhance productivity.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Introduced new methods, practices, and systems to reduce turnaround time
- Analyzed and reported on key performance metrics to senior management
- Increased profit by streamlining operations
- Developed systems and procedures to improve operational quality and team efficiency
- Supervised operations staff and kept employees compliant with company policies and procedures
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Managed purchasing, sales, marketing and customer account operations efficiently
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
ACCOUNTS OFFICER / CASHIER
GGCREDIT MICROFINANCE COMPANY LIMITED
09.2012 - 02.2013
- Updated general ledger of accounts with current, accurate and industry-compliant data to meet all internal and external audit requirements
- Managed payroll operations for team of 40 employees
- Checked expenses against budget controls, entered figures and reconciled business accounts to address discrepancies
- Supported management by processing invoices and documents with consistent on-time delivery
- Created detailed expense reports to facilitate reimbursement for business expenses incurred
- Recorded deposits, reconciled monthly bank accounts and tracked expenses
- Developed monthly, quarterly and annual profit and loss statements and balance sheets
CREDIT OFFICER
GG CREDIT MICROFINANCE COMPANY LIMITED
01.2012 - 08.2012
- Recommended approval or disapproval of commercial, real estate or credit loans
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams
- Reviewed and verified income, credit reports and employment histories for each borrower
- Adhered to banking standards and government lending guidelines for loan services
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility
- Devised collection recovery strategies to resolve customer issues and delinquent cases
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts
- Optimized credit approval and collection processes, improving operational efficiencies by over 30%
- Collaborated with management to evaluate credit strategies and develop improvements
- Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty
- Collected data and performed trend and variance analysis to mitigate risk arising from bad debt
NATIONAL SERVICE PERSON
UNIVERSITY OF GHANA, NATIONAL SERVICE
09.2009 - 08.2010
- Filing of student records
- Effecting correction on student records
- Registration of students for academic year
- Preparation and printing of graduating list of university
- Attending to students concerning introduction of new academic program
- Serving as point of contact for receiving student complains and giving out information
- Clarification of student certificates into various classes
- Distribution of minutes and notices to various departments of university
ASSISTANT INVIGILATOR
UNIVERSITY OF GHANA, LEGON
12.2009 - 01.2010
- Invigilated 30 Matured students entrance examinations
- Invigilated 20 end of semester diploma students examination
- Invigilated 30 end of semester degree students examination
Education
PART 1 - BANKING AND FINANCE
CHARTERED INSTITUTE OF BANKERS
EAST LEGON2016
BA - ECONOMICS AND POLITICAL SCIENCE
UNIVERSITY OF GHANA
Accra, Ghana2010
SENIOR SECONDARY SCHOOL CERTIFICATE - BUSINESS
ADISADEL COLLEGE
CAPE COAST05.2004
Skills
- Proficient in MS Word, Excel and Power Point
- Highly developed oral and written communication skills
- Vast experience in customer service relationship
- 7 years of experience in sales
- Quick to learn on job and adapt to new working environments
- Ability to provide simpler yet effective ways of approaching problems
- Very proactive and reliable
- Ability to work in multi-cultural environment
Accomplishments
- University of Ghana Lecture Space Audit Committee, Lecture space auditor (2010) Role: Identifying the time periods in which lecture halls are free for initiation of new academic programme
Affiliations
Business Boards and Committee McOttley Holdings, Member of Provident Fund Committee (2016 to 2018) GGCredit, Management board member (2013 to 2018) University of Ghana Housing Audit Committee, Housing auditor (2010) Role: Auditing of houses occupied by staffs of the institution with the aim of identifying illegal occupants. 2002 - 2003
REFEREES
Mr. Michael Abbiw
Chief Executive Officer
MGA Consult
Phone number: +233 243 784721
Mr. Joseph Owusu Ntim
Managing Director
McCottley Holdings Limited (GGCredit)
Phone number: +233 243 838392
Mr. Awulley Lartey
Civil Servant
Controller and Accountant Generals
Department, Ministries.
Phone number: +233 246 559367
Timeline
QUALITY ASSURANCE OFFICER
ESOKO GHANA
09.2020 - 03.2023
OPERATIONS MANAGER AND ACCOUNTS EXECUTIVE
KARIBOREHOLES AND CONSTRUCTION LIMITED
05.2019 - 11.2019
BRANCH/OPERATIONS MANAGER
MCOTTLEY HOLDINGS
02.2013 - 05.2019
ACCOUNTS OFFICER / CASHIER
GGCREDIT MICROFINANCE COMPANY LIMITED
09.2012 - 02.2013
CREDIT OFFICER
GG CREDIT MICROFINANCE COMPANY LIMITED
01.2012 - 08.2012
ASSISTANT INVIGILATOR
UNIVERSITY OF GHANA, LEGON
12.2009 - 01.2010
NATIONAL SERVICE PERSON
UNIVERSITY OF GHANA, NATIONAL SERVICE
09.2009 - 08.2010
PART 1 - BANKING AND FINANCE
CHARTERED INSTITUTE OF BANKERS
BA - ECONOMICS AND POLITICAL SCIENCE
UNIVERSITY OF GHANA
SENIOR SECONDARY SCHOOL CERTIFICATE - BUSINESS
ADISADEL COLLEGE
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