Quannah Schuller
Piñon Hills
Summary
Responsible Shift Manager with hands-on experience supervising employees and overseeing day-to-day operations. Polished in handling customer complaints, conducting inventory and planning and setting up displays and promotional sets. Proficient in Starbucks operations.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Starbucks
05.2022 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Shift Supervisor
Starbucks
09.2018 - 05.2022
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Barista
Starbucks
05.2016 - 09.2018
- Recommended products based on solid understanding of individual customer needs and preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained regular and consistent attendance and punctuality.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Manager
Health First Medical
05.2012 - 05.2015
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Propelled continuous improvements and strategically capitalized on current market trends.
- Approved regular payroll submissions for employees.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
Education
Associate of Science - Respiratory Therapy
Concorde Career College
San Bernardino, CA06.2015
Skills
- Inventory Management
- Inventory Control
- Starbucks Operations
- Cash Management
- Decision-making
- Team leadership
- Staff training and development
- Goal setting
Timeline
Assistant Store Manager
Starbucks
05.2022 - Current
Shift Supervisor
Starbucks
09.2018 - 05.2022
Barista
Starbucks
05.2016 - 09.2018
Manager
Health First Medical
05.2012 - 05.2015
Associate of Science - Respiratory Therapy
Concorde Career College
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