Quanita Abedide
Los Angeles
Summary
Customer-focused professional with a strong background in implementing individualized service plans and ensuring client satisfaction. Skilled in managing emergency situations and communicating effectively with clients to address their needs. Proven ability to maintain accurate records and enhance operational efficiency.
Overview
14
14
years of professional experience
Work History
Support Living staff
3D Support
Los Angeles
11.2024 - Current
- Aided clients in personal hygiene tasks, including bathing and grooming, promoting their dignity and well-being. including bathing and toileting.
- Supported individuals in daily living activities and personal care, enhancing their independence.
- Implemented individualized service plans to meet specific client needs.
- Monitored client progress and reported changes to supervisory staff.
- Documented client interactions and services provided, ensuring compliance with care standards.
- Provided care for G tube management, ensuring proper feeding and hygiene.
Customer Service Representative
Home Support Services, IHSS
Los Angeles
08.2012 - Current
- Assisted clients with daily living activities and personal care tasks to enhance their quality of life.
- Communicated with clients to address needs and concerns, ensuring satisfaction and support.
- Assisted clients with daily living activities and personal care needs.
- Coordinated schedules between caregivers and clients for optimal service delivery.
- Resolved client inquiries and concerns through effective communication and problem-solving.
Work From Home Agent
Greene County E911
Eutaw
04.2022 - 08.2024
- Coordinated dispatch of emergency services using communication systems to ensure timely response.
- Managed incoming emergency calls and prioritized responses based on urgency.
- Streamlined call handling processes to improve overall efficiency and service delivery.
- Demonstrated professionalism in verbal and written interactions with customers, fostering positive relationships.
Facility Manager
People's Care
05.2013 - 01.2022
- Trained staff on safety protocols and emergency response procedures, improving readiness for critical situations.
- Ensure compliance under CCR, title 17 and 22, and the Lanterman Act.
- Assisted Administrator in managing home operations, ensuring resident safety and effective staff supervision.
- Collaborated with staff to create individualized service plans, enhancing participant care and support.
Education
Remington College-Mobile Campus
AL06-2009
Skills
Individualized service plans
- G tube assistance
- Healthcare documentation
- Client safety protocols
- Documentation
- Record keeping expertise
- Safety compliance
- Emergency communication
Attributes
- Proficient in Microsoft Office, Powerpoint ,Excel, Windows, Outlook,
Internet research, Google Suite. - Proficient in all general office skills; Data entry, email, faxing/ filing, and operating systems.
- Established goals, structures, and processes necessary to implement a mission and strategic vision.
- Familiar With the Remote Communication and Collaboration Tools.
- Consistently met performance milestones in speed, accuracy, and volume.
Timeline
Support Living staff
3D Support
11.2024 - Current
Work From Home Agent
Greene County E911
04.2022 - 08.2024
Facility Manager
People's Care
05.2013 - 01.2022
Customer Service Representative
Home Support Services, IHSS
08.2012 - Current
Remington College-Mobile Campus