Quang Vo
St. Catharines,Ontario
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Pho Ngon
09.2024 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Room Attendant
Great Wolf Lodge
05.2022 - 11.2022
- Used chemicals by following safety protocols and procedures
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services. Sanitized and cleaned sinks, mirrors, toilets and showers.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests. Communicated with customers about requests for additional supplies or cleaning services.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
AI Engineer
Emage Development
05.2019 - 04.2020
- Work with Managers and Team Leaders to improve a AI-based software model for Question-Answering system using language model (BERT, ALBERT, XLNET) and various NLP Techniques (Features Extraction, ML Generative Approaches)
- Work on Improvement and Deploy this project for different Operating Systems Like Windows, Linux, Linux-based Server using offered Tools and Services
- Create Web-UI and Setup connection between company workstation and remote server for testing and deployment purposes (Python, Socket, JSON, YAML)
Code and Troubleshoot software to improve System Performance and Enhance Batch Training Sessions - Document technical specifications and project testing methods for future reference.
Software Engineer (Intern)
DHSoft
01.2019 - 04.2019
- Deploy company accounting software using Visual Basic and Microsoft SQL and design UI using DevExpress.
- Worked with design teams and Senior Software Engineers to build customized software products for consumers.
- Worked with developers to identify and remove software bugs.
- Demonstrated strong problem-solving skills by troubleshooting complex technical issues during the development and testing phases of software projects.
Education
Diploma - Computer Engineering
Niagara College
Welland10-2023
Bachelor of Science - Computer Science
Industrial University of HCMC
Ho Chi Minh, Vietnam11-2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Teamwork
- Cleaning techniques
- Python programming
- Machine learning
- Software development
- Problem-solving
Accomplishments
- Collaborated with team of 3 in the development of ICE Project (Chatbot system integrated to a robot).
- Went through a flow of software development process from the beginning to the end.
- Learned extensively about all the amenities, including spa, pool, and restaurants at the hotel, so that questions from guests were answered promptly and with the correct information.
- Provided exceptional service with a smile to all guests.
Languages
English
Native or Bilingual
French
Limited Working
Vietnamese
Native or Bilingual
Certification
- CCNP Certification - Candidate ID: CSCO13731332 (Date Certified: April 2025)
- CCNA Certification - Candidate ID: CSCO13731332
- Comptia A+ - Candidate ID: COMP001022002955 (Certification Date: March 02, 2024)
Timeline
Server
Pho Ngon
09.2024 - 10.2024
Room Attendant
Great Wolf Lodge
05.2022 - 11.2022
AI Engineer
Emage Development
05.2019 - 04.2020
Software Engineer (Intern)
DHSoft
01.2019 - 04.2019
Diploma - Computer Engineering
Niagara College
Bachelor of Science - Computer Science
Industrial University of HCMC
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