Quang Huynh
Hamilton,Canada
Overview
10
10
years of professional experience
Work History
Sales Associate
Best Buy
Hamilton, ON
10.2023 - 04.2025
- Collaborated with team members to achieve sales targets, fostering a positive work environment.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Trained new associates on store policies and customer service standards, improving team performance.
- Resolved customer inquiries and complaints promptly, building lasting relationships and loyalty.
Customer Service Representative
Alorica
Hamilton, ON
04.2019 - 05.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved customer inquiries through multiple channels, ensuring efficient communication and satisfaction.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sales Associate
Rogers Communications
Edmonton, AB
12.2017 - 03.2019
- Assisted customers in product selection, enhancing overall shopping experience and customer satisfaction.
- Maintained inventory accuracy through regular stock assessments and organization of merchandise displays.
- Developed strong product knowledge to effectively communicate features and benefits to customers.
- Processed transactions efficiently using point-of-sale systems, ensuring quick service during peak hours.
Cook
Spring Grill House
Hamilton, ON
06.2015 - 08.2017
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Implemented quality control measures to maintain consistency in food taste and presentation.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared food items in compliance with recipes and portioning control guidelines.
Education
High School -
Cathedral High School
Hamilton, ON01.2014
Skills
- Consistently hardworking
- Flexible in dynamic work environments
- Effective customer service expertise
- Quick learner
- Capable of lifting weights up to 60 lbs
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Languages
English
Native or Bilingual
Timeline
Sales Associate
Best Buy
10.2023 - 04.2025
Customer Service Representative
Alorica
04.2019 - 05.2022
Sales Associate
Rogers Communications
12.2017 - 03.2019
Cook
Spring Grill House
06.2015 - 08.2017
High School -
Cathedral High School