QUAN VO
Toronto,ON
Summary
Proven track record in enhancing customer experience and streamlining operations Skilled in customer service and time management, I excel in fast-paced environments, ensuring high levels of accuracy and efficiency. My commitment to excellence and ability to improve team efficiency have consistently contributed to achieving business objectives. Courteous and respectful individual recognized for consistently receiving excellent feedback from customers. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista - Cashier - Line cook
Tim Horton
Toronto, Canada
06.2024 - Current
- Listened to customer complaints, resolving most issues, and escalating complex concerns to assistant manager for resolution
- Assisted cashiers in balancing cash tills at close of shift
- Reviewed employee timesheets and signed off on hours and absenteeism
- Set up and break down cash drawers daily, including counting funds, identifying total discrepancies, and resolving problems with cashiers
- Checked prices on request of customer or when products cannot be properly scanned
- Handled exchanges, returns and escalated customer complaints according to company policy
- Observed cashiers to spot performance issues, security problems
Stocker
Metro Grocery Store
Toronto, Canada
05.2022 - 02.2023
- Provided prompt and friendly customer service to ensure a positive shopping experience
- Operated the cash register accurately, handling cash, credit, and debit transactions
- Stocked shelves and organized products according to store standards
- Ensure cleanliness and safety in the work environment by following sanitation protocols
- Supported team members during high-traffic periods by multitasking effectively
Construction Worker
Private company
Toronto, Ontario
05.2021 - 02.2022
- Positioned, aligned or sealed concrete wall sections or pipes.
- Mixed concrete, mortar and other materials to prepare building material.
- Cleaned or prepared construction sites to eliminate hazards.
- Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
- Measured distances accurately using tape measures or laser measuring devices.
- Operated equipment with strong focus on safety and ground communication.
- Used laser measuring tools to calculate lengths, widths, and heights.
Cashier
Aroma Espresso Bar
Toronto, Canada
02.2020 - 04.2021
- Greeted customers entering the store and responded promptly to customer needs
- Welcomed customers and helped determine their needs
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Assisted customers with returns, refunds and resolving transaction issues
Education
Advanced Diploma - Electromechanical Engineering Automation
Seneca College of Applied Arts and Technology
North York, ON12.2024
High School -
St Mary Catholic High School
Toronto, ON07.2020
Skills
- Excellent customer service and communication skills
- Strong organizational and time management abilities
- Able to lift and carry heavy items
- Basic math skills for handling cash transactions
- Energy management and control systems
- Manufacturing process controls
- SolidWorks 3D models
- Ladder logic
- Mechanical system design
- Component functions and testing requirements
- Familiar with safety and sanitation standards
- Patience and Empathy
- CNC programming and operating
- Familiar with safety and sanitation standards
- Patience and Empathy
- Cleaning and sanitizing
- Milling and Lathe machine operations
Languages
English
Professional
Certification
- ROB555-Robotics basics
- Control Systems Fundamentals
- Total Integrated Automation
- Industrial Internet of Things
Timeline
Barista - Cashier - Line cook
Tim Horton
06.2024 - Current
Stocker
Metro Grocery Store
05.2022 - 02.2023
Construction Worker
Private company
05.2021 - 02.2022
Cashier
Aroma Espresso Bar
02.2020 - 04.2021
Advanced Diploma - Electromechanical Engineering Automation
Seneca College of Applied Arts and Technology
High School -
St Mary Catholic High School
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