Quach Thanh Long Pham
Burnaby,BC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Sales Associate
Simons, La Maison Simons
05.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Team Lead
The Body Shop
08.2021 - 05.2023
- Tracked receipts, employee hours and inventory movements
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
- Trained new team members by relaying information on company procedures and safety requirements
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Customer Consultant
The Body Shop
01.2018 - 08.2021
- Listened to customers in actively to assess issues and provide accurate information
- Contacted outside providers on behalf of customers to help solve problems
- Recommended products to customers, thoroughly explaining details.
Associate Consultant
88 Supermarket
10.2017 - 01.2018
- Carried out day-day-day duties accurately and efficiently
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Diploma - 3D Modeling, Art and Animation
LaSalle College
Vancouver, BC12.2022
Skills
- Workplace safety
- Account management
- Performance improvement
- Sales expertise
- Technical Support
- Complaint resolution
- Client Service
- Cash Handling
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Sales Associate
Simons, La Maison Simons
05.2023 - Current
Team Lead
The Body Shop
08.2021 - 05.2023
Customer Consultant
The Body Shop
01.2018 - 08.2021
Associate Consultant
88 Supermarket
10.2017 - 01.2018
Diploma - 3D Modeling, Art and Animation
LaSalle College
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