Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

QIANQIAN LIANG

Los Angeles

Summary

Experience and dedicated Medical Assistant offering satisfactory patient care through strong communication skills and compassion. Able to work for both the front and back office. Proven skills in prior authorization, referrals, and handling medical records. Patience, detail-oriented and understanding patients to cultivate patients' trust and efficiently solve their concerns. Excellent collaboration in assisting physicians in clinical procedures.

Overview

6
6
years of professional experience

Work History

Medical Assistant

Mercury Medical Clinic
Monterey Park
04.2023 - Current
  • Answered phone calls and handled all calls problems related with patients, medications, prior authorization, insurance company and specialist. Managed patient scheduling, coordinated appointment follow-ups and patient flow.
  • Taking vital signs, preparing a patient's chart and medical history advanced for physician consultation. Entry patient's data accurately in electronic systems. Educated patients on treatment plans, go over medication instructions and teach patients to do insulin or injection at home.
  • Performed multiple medical tests for patients: PFT, ABI, and EKG. Drawn blood and administered injection by physician direction. Assisted physician during surgery and treatment.
  • Checking the next day appointment patient's insurance and preparing charts. Stocked all necessary medical supplies for each examination room and ordered all medical supplies.
  • Responsible for all referral and Prior Authorization applying
  • Administered injections, medications and treatments as directed by the physician.
  • Responsible for all medical records requesting and billing, do and provide all the medical records to different agencies.

Waitress and runner

Array 36
Temple City
07.2024 - 06.2025
  • Served food and beverages to customers in a fast-paced environment.
  • Provided excellent customer service by addressing inquiries and concerns promptly.
  • Collaborated with kitchen staff to ensure timely meal preparation and delivery.
  • Monitored customer satisfaction and responded to feedback appropriately.
  • Developed positive relationships with regular customers through friendly conversation.

Waitress

Mian
Costa Mesa & San Gabriel
05.2021 - 03.2023
  • Greeted and led the customer to the table. Managed waitlist.
  • Introduce the special food of the day and recommendation for food
  • Taking and serving orders. Responsible for phone orders and managing food delivery platform orders.
  • Serving customer with happy and satisfy experience during entire dinning process. Communicated with the chief about the customer's special requests.
  • Responsible for the payment process.

Waitress

Hikari Sushi
Hollywood
08.2021 - 08.2022
  • Greeted customer, Introduced menu, food and liquid recommendation
  • Taking and serving orders and phone orders
  • Packing and taking care of to-go orders, and food delivery platform orders.
  • Managed the store's lighting and decoration.
  • Responsible for payment process, gift card sales, and membership.
  • Responsible for improve customer dining experience with recommendations, chat, and nice service.

Front Desk Reception

Pasadena City College
Pasadena
01.2020 - 04.2020
  • Getting visitors and answering questions
  • Answered phone and directed calls.
  • Managed check-in and check-out process
  • Appointment scheduling and reminding.
  • Data input and organized

Education

Associate of Science - Biology

Pasadena City College
Pasadena, CA
06.2022

Skills

  • Team player and collaboration, generalist
  • Excellence communication skills
  • Patient, caring, compassionate and nice medical worker
  • Organization, Detail oriented and efficient worker
  • Maintain patient flow and comfort patient feeling
  • Adaptable, versatile, driven, tenacious
  • Experience medical assistant with 2 years medical records management experience

Affiliations

Collected information for Clinical trials. Collaborated with a pharmaceutical company to collect patient experience in a medication use. 80% success trials for the patient I responsible.

Languages

Cantonese
Native/ Bilingual
Mandarin
Native/ Bilingual
English
Full Professional

References

References available upon request.

Timeline

Waitress and runner

Array 36
07.2024 - 06.2025

Medical Assistant

Mercury Medical Clinic
04.2023 - Current

Waitress

Hikari Sushi
08.2021 - 08.2022

Waitress

Mian
05.2021 - 03.2023

Front Desk Reception

Pasadena City College
01.2020 - 04.2020

Associate of Science - Biology

Pasadena City College

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QIANQIAN LIANG