Qizar Soharwardi
Toronto,ON
Summary
Motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work effectively unsupervised and quickly master new skills. Ambitious and career-focused individual eager to secure an entry-level position to kickstart their career while contributing to company objectives. Detail-oriented professional with bilingual abilities combined with integrity as a frontline corporate representative. Well-educated and poised with superior communication skills.
Overview
7
7
years of professional experience
Work History
Concierge
Canadian Security Force
Mississauga, ON
09.2022 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Trained new concierge staff, ensuring consistent high level of service across team.
Delivery Driver
Uber, DoorDash, Script Runnier
Toronto, ON
06.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Documented mileage, deliveries, pickups, customer issues and damages.
Cashier
Cineplex
11.2021 - 03.2023
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Composite Technician
Multimatic
Toronto, ON
04.2022 - 01.2023
- Adhered to safety requirements while on-site.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Inspected finished product by checking appearance, measurements and looking for defects such as dead spots or bubbles.
- Bagging, Kit cutting, Lamination, Bonding and Production.
CSRs
CircleK
06.2018 - 01.2023
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Consulted with customers to resolve service and billing issues.
- Educated customers on special pricing opportunities and company offerings.
Education
Bachelor of Arts -
Roots College
Hyderabad, India07.2020
GED -
Ms College
Hyderabad, India06.2016
High School Diploma -
Ms High School
Hyderabad, India05.2014
Skills
- Good Work Ethic
- First Aid/CPR
- Relationship Building
- Flexible Schedule
- Planning & Organizing
- Team Management
- Problem Resolution
- Basic Math
- Active Listening
- Friendly, Positive Attitude
- Customer Service
- Organizational Skills
- Highly adaptable
- Effective problem solving
- Strong work ethic
- Customer service
- Guest services
- Hospitality
- Concierge software proficiency
- Guest reservation management
- Personal information protection
- Front desk support
- Excellent communication
Languages
English
Professional Working
Timeline
Concierge
Canadian Security Force
09.2022 - Current
Composite Technician
Multimatic
04.2022 - 01.2023
Cashier
Cineplex
11.2021 - 03.2023
Delivery Driver
Uber, DoorDash, Script Runnier
06.2021 - Current
CSRs
CircleK
06.2018 - 01.2023
Bachelor of Arts -
Roots College
GED -
Ms College
High School Diploma -
Ms High School