Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Qiyun (Caroline) Cheng

Richmond,BC

Summary

Detail-oriented person with successful experience in fast-paced office settings. Responsible, punctual and productive professional when working with little to no supervision. These qualities enable me to maintain financial accounts meticulously, adhere to deadlines and support the smooth financial operations of the institution.

Overview

3
3
years of professional experience

Work History

Administrative Assistant

Global Education Alliance
12.2021 - Current
  • Manage phone calls from students, investors and other partners, check voicemail and greeting customers
  • Manage financial and admission email accounts
  • Process daily account receivable and account payable data entry
  • Keep financial records and establish, maintain, and track all bank information
  • Assist in monthly reconciliation of bank accounts and deposits
  • Collect school commission and prepare sub-agencies' commission report in timely manner
  • Prepare checks, wire transfer, e-transfer or cash for payments
  • Prepare other statistical, financial, and accounting reports per management's request
  • Assist with annual year-end external audit
  • Accept and assess student applications, organize and file of documentations, follow up on applications with students and schools
  • Provide student services e.g. study/work permit application, arrange medical insurance, accommodation, airport pick up and/or drop, and other landing services

Customer Service

Ecological Park Agriculture Inc.
03.2021 - 05.2022
  • Communicate with customers through various channels (social media platforms, live chat and phone call)
  • Maintain solid customer relationships by handling questions and concerns with speed and professionalism
  • Resolve customer complaints, managing database records, drafting status reports on customer service issues
  • Manage incoming calls and transferring to relevant departments if necessary
  • Collaborate with other departments to update product information and manage customer accounts
  • Manage advertisements on social media platforms

Education

Payroll Program Certificate -

Sprott Shaw College
Burnaby, BC
11.2021

BBA -

British Columbia Institute of Technology
Vancouver, BC
05.2021

Hotel Management Diploma -

Vancouver Premier College
02.2019

Skills

  • Microsoft Office (Word, PPT, Excel, Outlook)
  • Customer Service
  • Interpersonal Skill
  • Detail Oriented

Languages

English
Chinese (Mandarin)

Timeline

Administrative Assistant

Global Education Alliance
12.2021 - Current

Customer Service

Ecological Park Agriculture Inc.
03.2021 - 05.2022

Payroll Program Certificate -

Sprott Shaw College

BBA -

British Columbia Institute of Technology

Hotel Management Diploma -

Vancouver Premier College

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Qiyun (Caroline) Cheng