JIAYUE SHI
Toronto,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Customer Service and Reception
Sunny Health Medical Clinic
02.2022 - 07.2023
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Waitress, Cashier, Chef
ChuHanXianSheng,
09.2018 - 12.2018
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Education
Bachelor of Arts - Economics
York University
Toronto, ON08.2023
Bachelor of Arts - Marketing
Toronto Metropolitan University
Toronto, ON07.2019
Skills
- Time Management
- MS Office
- Research
- Customer Relations
- Attention to Detail
- Fluent in [Language]
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Customer Service and Reception
Sunny Health Medical Clinic
02.2022 - 07.2023
Waitress, Cashier, Chef
ChuHanXianSheng,
09.2018 - 12.2018
Bachelor of Arts - Economics
York University
Bachelor of Arts - Marketing
Toronto Metropolitan University
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