Qirat Khurram
Summary
Compassionate professional with experience in veterinary healthcare administration, dental shadowing, and youth mentorship. Skilled in managing client communications, administrative tasks, and medical documentation while addressing emotionally sensitive situations. Committed to fostering connections and delivering quality support in healthcare and community settings.
Overview
4
4
years of professional experience
Work History
Receptionist
Burrard Animal Hospital
Richmond, BC
02.2026 - Current
- Managed high-volume incoming calls on a multi-line phone system, triaging urgent situations and directing inquiries to veterinarians or veterinary technicians
- Demonstrated empathy and professionalism when supporting distressed clients, de-escalating concerns and resolving complaints effectively.
- Managed appointment scheduling, routine surgeries, and follow-ups to optimize doctor and examination room utilization.
- Maintained and updated electronic medical records (EMR), managed record requests, submitted insurance claims and verified paperwork like critical care forms and new client sheets
Peer Mentor
Kidstart
Richmond, BC
12.2025 - 05.2026
- Mentored children with autism and developmental disabilities, delivering individualized emotional and social support that enhanced their confidence and social skills.
- Developed trusting relationships with youth facing family instability and socioeconomic barriers, creating a safe and encouraging environment that fostered resilience.
- Facilitated recreational and confidence-building activities that promoted personal growth and strengthened connections among participants.
- Attended meetings and trainings to optimize professional development.
Hygienist Shadower
Richmond Centre Dental Clinic
Richmond, Canada
08.2024 - 02.2025
- Shadowed a licensed dental hygienist in a clinical setting, observing patient assessments, periodontal charting, and preventive dental procedures.
- Gained exposure to infection control protocols, sterilization procedures, and chairside ergonomics.
- Observed patient communication, education on oral hygiene techniques, and professionalism in a healthcare environment.
- Developed understanding of dental office workflow, patient confidentiality, and ethical standards in clinical practice.
Customer Service
Canadia Tire
Richmond, Canada
07.2022 - 05.2026
- Addressed customer complaints and concerns promptly, escalating complex issues using problem-solving skills and resources.
- Exchanged and returned items, noting details in the company database and placed these items back into stock or as defective.
- Recommended, selected, located and obtained products to meet customer needs.
- Answered customers' questions and provided information on store procedures and policies.
- Operated cash register or POS system to receive payment by cash, check and credit.
Education
Bachelor of Arts - Psychology
Kwantlen Polytechnic University
Richmond, BC05-2026
Bachelor of Science - Health Science
Langara College
Vancouver, BC04-2025
High School Diploma -
Steveston London
Richmond, BC06-2022
Skills
- Quality assurance
- Adaptability and flexibility
- Conflict resolution
- Positive and professional
Timeline
Receptionist
Burrard Animal Hospital
02.2026 - Current
Peer Mentor
Kidstart
12.2025 - 05.2026
Hygienist Shadower
Richmond Centre Dental Clinic
08.2024 - 02.2025
Customer Service
Canadia Tire
07.2022 - 05.2026
Bachelor of Arts - Psychology
Kwantlen Polytechnic University
Bachelor of Science - Health Science
Langara College
High School Diploma -
Steveston London