QiQi Situ
Edmonton,Canada
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Edmonton, Assistant Manager and Licensed Optician
Lenscrafters, West
01.2018 - Current
- Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties.
- Managed and motivated employees to be productive and engaged in work.
- Demonstrated knowledge of company's mission, purpose, goals, and the ability to help employees successfully achieve them.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
Receptionist
Sears Optical
11.2014 - 01.2018
- Kingsway Garden Mall — Optician and optometry, Connects and develops strong relationships with customers
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Maintains extremely high standards of sales and service
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Create, maintain and enter information into databases
- Set up and manage paper or electronic filing systems,recording information, update paperwork, or maintaining documents
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Waitress
Me 2 Restaurant
08.2016 - 05.2017
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Cashier,customer Service
99 Supermarket
05.2012 - 11.2014
- Provides a positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Maintains checkout operations by following policies and procedures and reporting needed changes
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Associate of Science - Optical Science
N.A.I.T
01.2016
BBA - Business Management
University of Alberta
09.2014
Skills
- Retail Operations Management
- Customer Relationship Management (CRM)
- Team motivation
- Leadership
- Organizational Management
- Employee Performance Evaluations
- Customer Relations
- Sales Strategies
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Edmonton, Assistant Manager and Licensed Optician
Lenscrafters, West
01.2018 - Current
Waitress
Me 2 Restaurant
08.2016 - 05.2017
Receptionist
Sears Optical
11.2014 - 01.2018
Cashier,customer Service
99 Supermarket
05.2012 - 11.2014
Associate of Science - Optical Science
N.A.I.T
BBA - Business Management
University of Alberta