Qiqi Liu
Summary
Compassionate Early Childhood Educator with passion for teaching and supporting young students in setting foundation for life-long success. Proven to quickly develop rapport with children through friendly approach, patient demeanor and excellent communication skills. Organized with exceptional work ethic and dedication to completing projects. Skilled in both independently motivated and collaborative team settings.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Vancouver Canucks
12.2021 - 04.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Officer
Fairmont Hotel YVR
04.2017 - 12.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed and updated databases to handle customer data.
- Provided primary customer support to internal and external customers.
- Investigated and resolved customer inquiries and complaints quickly.
3D Modeler
October Studio
05.2013 - 09.2015
- Monitored printing processes to verify accurate color and print production.
- Enhanced project efficiency by creating high-quality 3D models for various industries, including architecture, gaming, and film.
- Used Adobe Photoshop to create realistic textures for graphics and 3D animations.
- Created sequences under tight deadlines and seamlessly integrated with other components.
- Developed customized textures and shaders to enhance the realism of 3D models in various lighting conditions.
Education
Early Childhood Education, ECE
Capital College
Vancouver, BC 08.2023 - 06.2024
Associate of Arts -
Vancouver Film School
Vancouver, BC01.2013
Bachelor of Arts -
Simon Fraser University
Burnaby, BC09.2011
Skills
- Verbal Communication
- Problem-Solving
- Organizational Skills
- Dependable and Responsible
- Microsoft Word
- Conflict Resolution
- Active Listening
- Quality Assurance
- Teamwork and Collaboration
- Decision-Making
- Excellent Communication
- Basic Skills Teaching
- Creative Thinking
- Analog Electronics
- Managing supplies
- Editing
- Instructional Exhibits and Displays
- Child Development Associate Certification
- Motivating and Inspiring Students
- Organizational and Planning Skills
Languages
English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Early Childhood Education, ECE
Capital College
08.2023 - 06.2024
Customer Service Representative
Vancouver Canucks
12.2021 - 04.2023
Customer Service Officer
Fairmont Hotel YVR
04.2017 - 12.2019
3D Modeler
October Studio
05.2013 - 09.2015
Associate of Arts -
Vancouver Film School
Bachelor of Arts -
Simon Fraser University
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