Qin Yi Liu
Vancouver,BC
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
CIBC
09.2023 - Current
- Responded to customer requests for products, services, and company information.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Updated account information to maintain customer records.
Academic Assistant
Nantong Broadcast and TV Station Children Art's Center
04.2020 - 11.2020
- Assisted in developing instructional materials for courses.
- Answered phones, responded to inquiries from staff, faculty and students regarding policies or procedures.
- Managed classroom scheduling for multiple courses at once.
- Administered student evaluations and provided feedback to instructors regarding their performance.
- Planned and supervised games and other recreational activities for students.
- Observed student performance and recorded academic and attendance.
Receptionist Clerk
Stage One Academy
03.2019 - 10.2019
- Greeted visitors and provided them with information about the company's services.
- Answered incoming calls and took messages.
- Inputted students information into a database system in an accurate manner.
- Directed and participated in recruitment and enrollment activities.
- Managed classroom scheduling for multiple courses at once.
- Designed and developed training materials for new employees in the organization.
- Promoted courses and events through social media channels such as WeChat Official Accounts, Tictok, Twitter, Facebook and Instagram.
- Coordinated venue logistics such as seating arrangements, audio-visual needs, catering services and decorations.
- Hired, trained and supervised volunteers and support staff required for events.
- Designed contracts, collected fees and booked venues for events.
- Participated in and organized many events as an employee of the sponsor, such as Vancouver Kids Fashioned Week，Concert of "2019 Tanjing and Her Friends World Tour in Vancouver", Stage show of "Dream of the Red Chamber", China-Canada Original Dance Play "Search", The 7th Youth World Cup Living Painting Competition.
Clerk
Global Women Federation of commerce of Canada
09.2014 - 10.2016
- Created memos, letters, emails, reports, presentations as requested by management.
- Provided administrative support such as scheduling appointments or meetings.
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
- Supported office clerical functions using word processing and other software, email and office machines.
- Participated 2014 to 2016 Mrs. Global Chinese Pageant Competition, writing event report, made promotion sliders, assisted scene layout, greeting guests wrote and published a event article in newspaper.
Tutorial Assistant
Living Stone Mandarin Institute
09.2012 - 04.2013
- Prepared teaching materials such as course outlines and handouts for students.
- Maintained up-to-date records of student attendance and performance.
- Facilitated discussions between faculty members and students regarding course content or assignments.
- Prepared handouts, study materials and other teaching aids.
- Guided students, teaching methods for working assignments and determining correct solutions.
Receptionist
Kerrisdale Academy
10.2011 - 05.2012
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Organized and updated daily/ weekly schedules as well as monthly calendar obligations for various levels of management and staff.
- Responded to telephone inquiries from clients and delivered information to inform callers.
- Sorted and arrange students files.
- Took attendance for each class.
- Processed payments and updated accounts to reflect balance changes.
Education
Bachelor of Arts - Linguistics
Simon Fraser University
Burnaby, BC06.2019
High School Diploma -
Point Grey Secondary School
Vancouver, BC06.2013
Skills
- Clerical Support
- Sales Transactions
- Serving Diverse Communities
- Reading and Writing Support
- Calm and Patient Demeanor
- Positive Attitude
- Administrative Support
- Schedule Management
Languages
Chinese (Mandarin)
Native/ Bilingual
English
Professional
Timeline
Customer Service Representative
CIBC
09.2023 - Current
Academic Assistant
Nantong Broadcast and TV Station Children Art's Center
04.2020 - 11.2020
Receptionist Clerk
Stage One Academy
03.2019 - 10.2019
Clerk
Global Women Federation of commerce of Canada
09.2014 - 10.2016
Tutorial Assistant
Living Stone Mandarin Institute
09.2012 - 04.2013
Receptionist
Kerrisdale Academy
10.2011 - 05.2012
Bachelor of Arts - Linguistics
Simon Fraser University
High School Diploma -
Point Grey Secondary School
Similar Profiles
Fadi Barakat DiabFadi Barakat Diab
Senior Program Manager at CIBCSenior Program Manager at CIBC
Gurpreet ManchandaGurpreet Manchanda
Fraud Analyst at CIBCFraud Analyst at CIBC
Nakul SapkalNakul Sapkal
Application Developer at CIBCApplication Developer at CIBC