Qing Yun (Yvonne) Xiao
Toronto,ON
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Accounting and Payroll position. Ready to help team achieve company goals. Over three years of hand-o experience providing administrative,, Customer service, and bookkeeping support. Proficient working in MS office, Sage 50,300, and Quickbooks; skills in data entry. Strong communication and interpersonal skills; multiling in English, Mandarin and Cantonese. Excellent time management, multi-tasking and prioritization abilities. Highly organized, detail-oriented, flexible, and self-motivated.
Overview
30
30
years of professional experience
Work History
Accounting Assistant
Jet-sea international shipping
09.2023 - 02.2024
- Data entry for Account receivable using invoices in sage 50 for two companies
- Reconcile accountant for any discrepancy from the above two lists
- Data entry for credit card payments by different type of expense (ex, telephone, payment, office supplies)
- Data entry for account payables
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Used accounting software to prepare weekly and monthly financial reports.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
Co-Op Student
HONGWEI FINANCIAL INC.
03.2023 - 03.2023
- Transfer client's income tax information from CRA to company system
- Enter any new client information in company system
- Inform client tax status (refund or payment) by email notice of Assessment.
- Managed multiple tasks simultaneously, ensuring timely completion of all assigned responsibilities within deadlines.
- Worked in team environment to maintain high levels of productivity.
- Shadowed personnel, learning safe and effective operation of systems.
CUSTOMER SERVICE
Tim Horton's
01.2008 - 01.2019
- Receive payment by cash, credit card, vouchers, and automatic debits
- Issue receipts, refunds, credits, or changes due to customers
- Assist customers by providing information and resolving their complaints
- Answer customers' questions and provide information on procedures or policies
- Displayed positive attitude while assisting multiple guests to provide excellent customer service.
- Co-operate with another worker.
- Interacted directly with customers and team members to maintain high level of customer service.
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
Bookkeeper
Xinlian Restaurant
01.1997 - 01.2000
- Check figures, posting, and documents for correct entry, mathematical accuracy, and proper codes
- Classify, record, and summarize numerical and financial data to compile and keep financial records
- Match order forms with invoices, and record the necessary information
- Prepare trial balances of books
- According to established procedures, calculate, prepare, and issue bills, invoices, account statements, and other financial statements.
- Prepared monthly bank reconciliations to ensure accurate representation of company's financial position.
- Reconciled and corrected issues with financial records.
- Identified accounting errors when cross-referencing documents and database information.
- Reported financial data and updated financial records in ledgers and journals.
Assistant Manager
Hong Kong Well Strong Industries Co. Ltd. (garment)
01.1995 - 01.1996
- Review operational reports and schedules to ensure production on time
- Planned, administered, and controlled contracts, equipment, and supplies budgets
- Hire and terminate clerical and administrative personnel.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Secretary
Garment Hong Kong-registered Office in Zhongshan
01.1994 - 01.1995
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Education
DIPLOMA - Accounting and Payroll Administration
CANADIAN SC-tech College
Toronto, ON06.2023
DIPLOMA - Early Childhood Education Assistant
NORTH AMERICAN COLLEGE
Toronto, ON06.2013
Skills
- Microsoft Office
- Sage 50
- Sage 300
- QuickBooks
- Strong communication and interpersonal skills
- Excellent time management skills by priority
- Detail-oriented
- Highly organized
- Self-motivated
- Great team player
- Speaking three languages: English, Mandarin, and Cantonese
- Customer Service
- Bank Reconciliation
- Microsoft Excel
- Journal Entries
Languages
Chinese (Mandarin)
Professional Working
English
Professional Working
Timeline
Accounting Assistant
Jet-sea international shipping
09.2023 - 02.2024
Co-Op Student
HONGWEI FINANCIAL INC.
03.2023 - 03.2023
CUSTOMER SERVICE
Tim Horton's
01.2008 - 01.2019
Bookkeeper
Xinlian Restaurant
01.1997 - 01.2000
Assistant Manager
Hong Kong Well Strong Industries Co. Ltd. (garment)
01.1995 - 01.1996
Secretary
Garment Hong Kong-registered Office in Zhongshan
01.1994 - 01.1995
DIPLOMA - Accounting and Payroll Administration
CANADIAN SC-tech College
DIPLOMA - Early Childhood Education Assistant
NORTH AMERICAN COLLEGE
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