QINGLIN (OLIVER) LI
BURNABY
Summary
Home furnishing consultant with over eight years of experience at Jordans Interiors. Committed to delivering exceptional customer service while efficiently managing multiple projects and fostering long-term client relationships. Highly motivated, creative and hardworking.
Overview
12
12
years of professional experience
Work History
Assistant Manager/Home Furnishing Consultant
Jordans Interiors Ltd.
08.2016 - Current
- Assist in managing the daily operations of the showroom, ensuring a welcoming environment is presented.
- Deliver exceptional customer service through in-depth showroom and home furnishing consultations.
- Make floor plans, recommending furniture styles, layouts, dimensions and materials. Managing complete project orders from inception to delivery.
- Oversee every step of the sales process. Including quotes, processing invoices, custom orders and coordinating deliveries.
- Effectively manage sales leads and client relationships, ensuring effective communication via email and phone calls.
- Collaborate with manufacturers, customer services, and company representatives to ensure precise product manufacturing according to orders.
- Conduct follow-ups on deliveries to confirm customer satisfaction and resolve any arising issues.
Restaurant Manager
BASHU Sichuan Restaurant
04.2013 - 07.2016
- Oversaw daily restaurant operations, ensuring high standards of food quality, customer service and cleanliness, resulting in improved guest satisfaction and increased repeat visits.
- Conducted inventory management, ordering supplies and managing vendor relationships to ensure cost efficiency and product availability.
- Resolved customer complaints and concerns with professionalism and promptness, reinforcing positive dining experiences and fostering customer loyalty.
Education
Some College (No Degree) - Interior Design
British Columbia Institute of Technology
Burnaby, BC06-2020
Skills
- Customer service
- Communication
- Interpersonal skills
- Organizational skills
- Personality
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Awards
Member of Jordans Distinguished Sales Award Club in 2017/2018/2019/2020/2021/2022/2023/2024
Winner of Jordans Interiors Most Over Quota in 2021/2022 and 2022/2023
Winner of Jordans Interiors Salesperson Of The Year in 2021/2022 and 2022/2023
Timeline
Assistant Manager/Home Furnishing Consultant
Jordans Interiors Ltd.
08.2016 - Current
Restaurant Manager
BASHU Sichuan Restaurant
04.2013 - 07.2016
Some College (No Degree) - Interior Design
British Columbia Institute of Technology
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