Qinglai Yang
Toronto,ON
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
4
4
years of professional experience
Work History
Store Manager
Cotti Coffee
07.2023 - Current
- Monitored inventory levels and placed orders to restock shelves.
- Maintained accurate records of employee performance reviews. Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Organized promotional events to increase product awareness.
Operations Analyst
Huazhu Group
Shanghai
03.2024 - 06.2024
- Analyzed and documented existing business processes to identify inefficiencies and recommend process improvements.
- Developed and implemented operational strategies for optimizing efficiency, improving customer service, and reducing costs.
- Provided project management support for the development of new products, services, or processes.
Business Analyst
Xiaohongshu
Shanghai
06.2022 - 02.2024
- Conducted market research to identify potential opportunities for new product development.
- Analyzed customer data to determine trends in purchasing behavior. Created detailed process flows and user stories to document system requirements and design solutions.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
Startup Founder
MARSCHINO coffee shop
Dalian, Liaoning
02.2021 - 08.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Developed business plan to launch startup venture. Conducted market research and identified target customer segments.
Education
Bachelor of Science - Economics And Mathmatics
University of Toronto
Toronto, ON11.2020
Skills
- Operations Management
- Loss Prevention
- Competitor Monitoring
- Promotional planning
- Store operations oversight
Language
- English
- Mandarin
Timeline
Operations Analyst
Huazhu Group
03.2024 - 06.2024
Store Manager
Cotti Coffee
07.2023 - Current
Business Analyst
Xiaohongshu
06.2022 - 02.2024
Startup Founder
MARSCHINO coffee shop
02.2021 - 08.2023
Bachelor of Science - Economics And Mathmatics
University of Toronto
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