Qi (Jolin) Niu
Kamloops,BC
Overview
8
8
years of professional experience
Work History
Shift Manager
Sweetea
08.2022 - Current
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Tracked receipts, employee hours, and inventory movements.
- Arranged employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Made customized drinks, and maintained the order flow of the onsite and online orders.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Trained and mentored new employees to maximize team performance.
Sales Associate
Shengbainian Ceramic
05.2016 - 09.2016
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the quality and design of the ceramic products.
- Achieved weekly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Bachelor of Arts - English And Modern Languages
Thomson River University
Kamloops, BC12.2023
Skills
- Inventory Control
- Schedule Oversight
- Safety Compliance
- Supply Ordering
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Japanese
Limited Working
Timeline
Shift Manager
Sweetea
08.2022 - Current
Sales Associate
Shengbainian Ceramic
05.2016 - 09.2016
Bachelor of Arts - English And Modern Languages
Thomson River University