Overview
Work History
Education
Skills
Languages
Timeline
Generic

Qi (Jolin) Niu

Kamloops,BC

Overview

8
8
years of professional experience

Work History

Shift Manager

Sweetea
08.2022 - Current
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Tracked receipts, employee hours, and inventory movements.
  • Arranged employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Made customized drinks, and maintained the order flow of the onsite and online orders.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Trained and mentored new employees to maximize team performance.

Sales Associate

Shengbainian Ceramic
05.2016 - 09.2016
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the quality and design of the ceramic products.
  • Achieved weekly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

Bachelor of Arts - English And Modern Languages

Thomson River University
Kamloops, BC
12.2023

Skills

  • Inventory Control
  • Schedule Oversight
  • Safety Compliance
  • Supply Ordering

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Japanese
Limited Working

Timeline

Shift Manager

Sweetea
08.2022 - Current

Sales Associate

Shengbainian Ceramic
05.2016 - 09.2016

Bachelor of Arts - English And Modern Languages

Thomson River University

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Qi (Jolin) Niu