QIHUA HUANG
Vancouver,BC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Guest Service Representative
Grandvilla Casino
10.2023 - Current
- Accomplished multiple tasks within established timeframes
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Greeted customers and helped with product questions, selections, and purchases
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Store Manager
M2 Boutique
02.2019 - 08.2023
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Managed daily operations to ensure smooth functioning of store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Tea-Bartender
Zoe Dessert
09.2018 - 01.2019
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
Education
Accounting Diploma -
British Columbia Institute of Technology
Burnaby, BC01.2024
Skills
- Organized
- Communication
- Critical thinking
- Teamwork
- Customer Service
- Computer Skills
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Chinese (Cantonese)
Native or Bilingual
French
Limited Working
Timeline
Guest Service Representative
Grandvilla Casino
10.2023 - Current
Store Manager
M2 Boutique
02.2019 - 08.2023
Tea-Bartender
Zoe Dessert
09.2018 - 01.2019
Accounting Diploma -
British Columbia Institute of Technology
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