Qi Feng Chen
Markham,ON
Overview
7
7
years of professional experience
Work History
Phone Receptionist
Frankie Tomatto's (Buffet)
Markham, ON
03.2018 - 07.2020
- Enhanced customer satisfaction by promptly answering calls and addressing inquiries.
- Streamlined office communication by efficiently routing calls to appropriate departments.
- Reduced hold times for callers with effective call prioritization and multitasking abilities.
- Maintained a professional tone, ensuring positive caller experiences and fostering company reputation.
Bartender
Frankie Tomatto's (Buffet)
Markham, ON
04.2016 - 05.2020
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bus Boy
Frankie Tomatto's (Buffet)
Markham, ON
03.2013 - 05.2019
- Improved customer experience by promptly clearing and cleaning tables after guest departure.
- Assisted servers in handling large parties, ensuring timely food delivery and table maintenance.
- Maintained a clean and organized dining area for optimal guest comfort and satisfaction.
- Contributed to the restaurant''s efficient operations by quickly resetting tables for incoming guests.
Education
Diploma - Hospitality
Seneca College
Toronto, ONDiploma - Nutrition And Food Service Management
Centennial College Morningside
12.2025
Diploma - Accounting
Seneca College
Toronto05.2017
High School Diploma -
A.Y. Jackson Secondary School
Toronto06.2011
Skills
- Server Support
- Table Arrangements
- Cleaning and Sanitation
- Clear Communication Skills
- Handling Customer Needs
Timeline
Phone Receptionist
Frankie Tomatto's (Buffet)
03.2018 - 07.2020
Bartender
Frankie Tomatto's (Buffet)
04.2016 - 05.2020
Bus Boy
Frankie Tomatto's (Buffet)
03.2013 - 05.2019
Diploma - Hospitality
Seneca College
Diploma - Nutrition And Food Service Management
Centennial College Morningside
Diploma - Accounting
Seneca College
High School Diploma -
A.Y. Jackson Secondary School