Qi Feng Chen
Markham,ON
Overview
7
7
years of professional experience
Work History
Phone Receptionist
Frankie Tomatto's (Buffet)
03.2018 - 07.2020
- Enhanced customer satisfaction by promptly answering calls and addressing inquiries.
- Streamlined office communication by efficiently routing calls to appropriate departments.
- Reduced hold times for callers with effective call prioritization and multitasking abilities.
- Maintained a professional tone, ensuring positive caller experiences and fostering company reputation.
Bartender
Frankie Tomatto's (Buffet)
04.2016 - 05.2020
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bus Boy
Frankie Tomatto's (Buffet)
03.2013 - 05.2019
- Improved customer experience by promptly clearing and cleaning tables after guest departure.
- Assisted servers in handling large parties, ensuring timely food delivery and table maintenance.
- Maintained a clean and organized dining area for optimal guest comfort and satisfaction.
- Contributed to the restaurant''s efficient operations by quickly resetting tables for incoming guests.
Education
Diploma - Hospitality
Seneca College
Toronto, ONDiploma - Nutrition And Food Service Management
Centennial College Morningside
12.2025
Diploma - Accounting
Seneca College
Toronto05.2017
High School Diploma -
A.Y. Jackson Secondary School
Toronto06.2011
Skills
- Server Support
- Table Arrangements
- Cleaning and Sanitation
- Clear Communication Skills
- Handling Customer Needs
Timeline
Phone Receptionist
Frankie Tomatto's (Buffet)
03.2018 - 07.2020
Bartender
Frankie Tomatto's (Buffet)
04.2016 - 05.2020
Bus Boy
Frankie Tomatto's (Buffet)
03.2013 - 05.2019
Diploma - Hospitality
Seneca College
Diploma - Nutrition And Food Service Management
Centennial College Morningside
Diploma - Accounting
Seneca College
High School Diploma -
A.Y. Jackson Secondary School
Similar Profiles
Kelly ShinKelly Shin
Staff at BuffetStaff at Buffet
Sa Veronika Tuia TaunoaSa Veronika Tuia Taunoa
Salesperson at Frankie WholesaleSalesperson at Frankie Wholesale
Ashlynn JolicoeurAshlynn Jolicoeur
Server at Frankie BonesServer at Frankie Bones
CHANIECE SAUNDERSCHANIECE SAUNDERS
Teachers Assistant at Macklin House Daycare CentreTeachers Assistant at Macklin House Daycare Centre
Tamika DecaireTamika Decaire
Account Executive at ArjoHuntleighAccount Executive at ArjoHuntleigh