Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Qiaoyi Ling

Calgary,Alberta

Summary

  • Dynamic professional with robust experience in customer engagement and digital operations. Demonstrates excellence in delivering customer-centric solutions and adept in digital banking platforms. Committed to enhancing client experience and contributing to team objectives in the banking sector.

Overview

2
2
years of professional experience

Work History

Holiday Support Associate

Harry Rosen
Calgary, AB
11.2022 - 01.2023
  • Excelled in providing high-end customer service, closely aligning with banking sector standards of client care.
  • Managed sensitive customer transactions, demonstrating precision and trustworthiness.
  • Efficiently managed transactions, demonstrating attention to detail and financial accuracy.
  • Enhanced customer experience through personalized service and attention to detail.

Coordinator of Digital Ad Operations and Sales

ViacomCBS
SHANGHAI, SHANGHAI
07.2021 - 10.2022
  • Executed business plan and sales strategy to attain digital revenue goals.
  • Trained and developed media consultants to build sales presentations and proposals for local, regional and national accounts.
  • Collaborated with team members to meet digital revenue goals, reflecting the ability to work effectively in a team-oriented environment.
  • Played a key role in digital strategy implementation, aligning with modern banking trends.
  • Fostered effective team collaborations, contributing to collective targets and customer satisfaction goals.

Production Assistant Intern

Mangguo TV
Changsha, Hunan
12.2020 - 02.2021
  • Read work orders to determine instructions and specifications for machine set-up.
  • Printed and distributed daily call sheets and scripts.
  • Observed equipment operations to detect malfunctions.
  • Edited daily compilation pieces for distribution across various digital platforms.
  • Liaised with directors and producers to source and locate obscure items and props for shoots.

Education

Bachelor of Arts -

Univeristy of Calgary
Calgary, AB
12-2024

Skills

  • Exceptional Customer Service and Client Engagement
  • Proficient in Digital Banking Solutions and Financial Transactions
  • Strong Team Collaboration and Interpersonal Communication
  • Problem-Solving and Analytical Thinking
    Effective Time Management and Organizational Skills

Languages

English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual

Timeline

Holiday Support Associate

Harry Rosen
11.2022 - 01.2023

Coordinator of Digital Ad Operations and Sales

ViacomCBS
07.2021 - 10.2022

Production Assistant Intern

Mangguo TV
12.2020 - 02.2021

Bachelor of Arts -

Univeristy of Calgary

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Qiaoyi Ling