Qiaoli(Lily) Lu
Winnipeg,MB
Summary
With a robust background at RBC Royal Bank, I excel in strategic financial planning and fostering client relationships, ensuring their financial stability and growth. My expertise in portfolio management and exceptional attention to detail have significantly enhanced client satisfaction and retention, embodying a blend of analytical and interpersonal skills vital for financial advising. Received RBC Conference Award in 2023 as recognition of my exceptional sales and service skills.
Overview
17
17
years of professional experience
Work History
Personal Financial Planner
RBC Royal Bank
01.2024 - Current
- Educated clients on various investment options, empowering them to make informed decisions for their financial future.
- Enhanced overall portfolio performance by regularly reviewing asset allocation plans in line with changing economic conditions or shifts in personal circumstances.
- Improved client financial stability by developing personalized strategies and risk management plans.
- Maximized tax efficiency for clients through strategic planning and implementation of tax-saving techniques.
- Strengthened client relationships through regular meetings and updates, ensuring trust and satisfaction in service delivery.
- Assisted clients in setting achievable short-and long-term financial objectives aligned with their priorities and lifestyle expectations.
- Reduced debt levels for financially distressed clients through careful evaluation of debt consolidation options or refinancing strategies.
- Advised clients on portfolio allocation and various investment types.
- Helped clients make informed decisions about financial future.
- Assisted clients with budgeting and cash flow management.
Financial Advisor
RBC Royal Bank
11.2021 - 01.2024
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Facilitated new client onboarding process and investment account setup.
- Delivered strategic investment advice for individual and corporate clients.
- Increased client satisfaction by providing personalized financial advice and investment strategies.
- Mentored junior advisors, sharing knowledge, expertise, and best practices to enhance team performance.
- Strengthened client relationships, leading to increase in referral business, by providing exceptional advisory services.
- Increased client retention rates with personalized communication and regular portfolio reviews.
Banking Advisor
RBC Royal Bank
12.2018 - 11.2021
- Extended and sustained relationships with customers to maintain and grow business.
- Increased client satisfaction by providing personalized banking solutions and financial advice.
- Educated customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.
- Strengthened customer relationships through timely follow-ups and proactive communication.
- Enhanced customer experience by addressing inquiries, resolving issues, and providing prompt assistance.
- Improved branch sales performance by cross-selling various banking products and services.
- Participated in community events to promote bank''s brand presence while fostering local connections.
- Managed time effectively to handle multiple tasks concurrently while maintaining attention to detail under pressure situations.
Client Advisor
RBC Royal Bank
03.2008 - 12.2018
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Education
Bachelor Of Arts - Business Economics
University of Manitoba
Winnipeg, MB05.2026
Skills
- Strategic financial planning
- Continuing education
- Retirement planning
- Portfolio Management
- Asset Allocation
- Estate Planning
- Financial product knowledge
- Goal-based planning tools
- Debt management
- Financial Software Proficiency
- Contact management
Accomplishments
RBC Conference Award 2023
Languages
English
Full Professional
Mandarin
Native or Bilingual
Chinese (Cantonese)
Professional Working
Timeline
Personal Financial Planner
RBC Royal Bank
01.2024 - Current
Financial Advisor
RBC Royal Bank
11.2021 - 01.2024
Banking Advisor
RBC Royal Bank
12.2018 - 11.2021
Client Advisor
RBC Royal Bank
03.2008 - 12.2018
Bachelor Of Arts - Business Economics
University of Manitoba
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