Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Qianyao Xu

Markham

Summary

Detail-oriented administrative and sales professional with experience in client engagement, sponsorship support, and revenue-generating initiatives. Skilled in coordinating cross-functional teams, managing agreements, invoicing, and preparing reports. Proven ability to research prospects, prepare presentations, and maintain accurate records in fast-paced environments. Strong foundation in customer service, business development, and stakeholder relations. Proficient in Microsoft Office, Pllenty, and Salesforce.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

Yamaha Music School
07.2024 - Current
  • Provide administrative support including lesson scheduling, calendar coordination, and inquiry management.
  • Manage registration processes, monitor tuition payments, and oversee invoicing and receivables.
  • Prepare communications and documentation for internal teams, supporting event coordination.
  • Maintain accurate student records and payment information using Excel, Teams, Pllenty, and internal systems.
  • Act as a first point of contact, delivering excellent customer service in-person, by phone, and through email.

Sales Associate

Freedom Mobile
06.2022 - 05.2023
  • Delivered client-focused sales and service, consistently achieving sales targets.
  • Resolved service issues while maintaining accurate transaction and inventory records.
  • Developed strong communication and problem-solving skills through customer interactions.

Data Analyst (Co-op)

CAAT Pension Plan
01.2023 - 04.2023
  • Supported the Pension Solutions team by cleansing and maintaining Salesforce records.
  • Collaborated with the Research team to gather and analyze stakeholder data.
  • Assisted in preparing reports and documentation aligned with partnership and outreach initiatives.
  • Gained exposure to pension industry operations, including member services and organizational culture.
  • Recognized by supervisor as the top-performing co-op student.

English Teacher (Freelance)

Remote / China & Canada
10.2019 - 06.2024
  • Designed and delivered customized English lessons for diverse learners.
  • Managed client acquisition, scheduling, communication, and reporting independently.
  • Built strong relationships with clients, providing progress updates and ensuring satisfaction.

Education

Advanced Diploma - Business Administration – Human Resources

Seneca Polytechnic
Toronto, ON
05.2023

Bachelor of Arts - Translation

Tianjin Foreign Studies University
China
05.2019

Skills

  • Business Development & Partnerships: Prospecting, sponsorship support, client engagement, stakeholder relations
  • Administrative Support: Scheduling, calendar management, invoicing, contract tracking, reporting
  • Sales & Customer Service: Client acquisition, relationship building, revenue target achievement
  • Technical Tools: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Microsoft Teams, Salesforce, Pllenty
  • Languages: English (fluent), Mandarin Chinese (fluent)

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual

Timeline

Administrative Assistant

Yamaha Music School
07.2024 - Current

Data Analyst (Co-op)

CAAT Pension Plan
01.2023 - 04.2023

Sales Associate

Freedom Mobile
06.2022 - 05.2023

English Teacher (Freelance)

Remote / China & Canada
10.2019 - 06.2024

Advanced Diploma - Business Administration – Human Resources

Seneca Polytechnic

Bachelor of Arts - Translation

Tianjin Foreign Studies University

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Qianyao Xu