Qianrong Cheng
Toronto,Ontario
Summary
Dedicated professional with a solid background in high-volume office environments, focused on delivering exceptional clerical and operational support for professionals. Upbeat personality, with a friendly demeanor, and sound judgment to handle diverse daily tasks. Well-versed in managing office supplies, paperwork, and project needs. Energetic and well-behaved individual possessing a strong work ethic, professional demeanor, and superb initiative. Additionally, exceptional customer service, and decision-making skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Accounting
Leostar Development Group Inc.
Toronto, Ontario
05.2022 - 06.2022
- Prepare and issue accurate invoices to customers, while ensuring timely payment to the company.
- Verifying calculations on invoices to eliminate errors, and prevent disputes with customers.
- Maintain positive customer relationships through regular email correspondence, and follow up on any payment inquiries or concerns.
- Issue relevant documentation to customers as required.
- Recording and reconciling payments received, while also handling any disputes or adjustments.
- Utilize the QuickBooks accounting system to file invoices, expenses, and generate aging reports for follow-up transactions.
- Coding credit card statements and invoices to create journal entries for accurate financial reporting.
- Provide support for other accounting duties as required during normal business operations.
- Ensure proper recording of transactions, such as payroll, cheques, EFTs, invoices, and receipts, to prepare the monthly report and close.
Office Assistant
Dai Law Professional Corporation
Markham, Canada
01.2022 - 04.2022
- Maintain a professional attitude while building strong client relationships, promptly responding to phone calls, taking messages, and redirecting calls as needed.
- Organizing conferences and client meetings.
- Respond to the client or third-party emails in a timely manner.
- Coordinate and manage the Google Calendar, including intake and arranging all in-person or online meetings (internal/external).
- Generate and provide related documentation as requested.
- Prepare and issue accurate account invoices and bills, inform clients or third parties of important dates, payment notices, and account balance adjustments via emails or phone calls.
- Manage and update records of the cash register for office expenses.
- Help co-workers maintain and update client files and law case records on multiple software platforms (Teraview, Conveyancer, Unity, PCLaw).
- Check the mailbox, emails, and fax machine for mortgage discharge documents on a daily basis, and follow up with banks or third parties.
- Certify account checks in banks in a timely manner.
- Search and collect reliable data or information to assist lawyers and colleagues in conducting case investigations, and providing notifications when required.
Radio Host /Freelancer
Tencent platforms
01.2019 - 01.2022
- Develop and host online radio live podcasts, with engaging talk content and music, that consistently attract the audience.
- Collaborated with guests and team members to ensure that shows were informative, entertaining, and well-organized.
- Answered phone calls from listeners to request songs or talk about current topics.
- Interviewed show guests about lives, work or topics of current interest.
- I wrote and edited scripts for podcasts.
Barista & Cook /Site Supervisor
Cacao 70
Toronto, ON
01.2016 - 01.2018
- Prepare quality food and beverages to meet customer expectations, and promptly inform the manager of any out-of-stock ingredients.
- Maintain a clean and sanitary work environment by following store sanitation protocols, including regular equipment cleaning and sanitization, and promptly reporting any malfunctions or equipment issues.
- Organizing shift schedules, assisting with the training of new staff, and ensuring all team members follow closing procedures, quality standards, and store policies and procedures.
- Monitor and respond to all in-store and online customer reviews during shifts, and provide monthly employee assessment feedback to the store manager.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
Customer Sales Representative
Nu Skin Enterprises
Toronto, ON
01.2014 - 01.2015
- Proactively communicate with clients to address their inquiries and understand their unique preferences.
- Promote relevant products based on the specific needs and interests of each customer.
- Provide suitable guidance to assist customers in selecting the most suitable products, and placing orders through online channels.
- Ensure prompt and accurate delivery of orders, and track customer feedback to continuously improve product offerings.
Education
Honours Degree - Bachelor of Commerce, Finance
Humber College
Etobicoke, Ontario06.2023
Diploma - Business Administration, Accounting
Cambrian College
Sudbury, Ontario01.2016
Skills
- Accuracy
- Appointment setting
- Administrative support
- Customer service
- Data entry
- Invoice processing
- Time management
- Project management
- Effective planning
- Content writing
- Social media
- Report writing
- Meeting coordination
- Document generation
- Email correspondence
- Team collaboration
- Event preparation
- Mail sorting and distribution
- Schedule management
- Document organization
- Customer Relationship Management (CRM)
- Effective communication
- QuickBooks proficiency
- Proficient in Microsoft software
- Proficient in the Bloomberg Terminal
Additional Information
Multicultural Club (M4), Humber College
Vice President & Club Mandarin instructor
2017-2018
Certification
- Bloomberg Market Concepts (BMC) certificate
- Bloomberg Environmental Social and Governance (ESG) certificate
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
References
References available upon request.
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteHybridImportant To Me
Career advancementCompany CulturePersonal development programsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Writing
Travel
Football
Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Accounting
Leostar Development Group Inc.
05.2022 - 06.2022
Office Assistant
Dai Law Professional Corporation
01.2022 - 04.2022
Radio Host /Freelancer
Tencent platforms
01.2019 - 01.2022
Barista & Cook /Site Supervisor
Cacao 70
01.2016 - 01.2018
Customer Sales Representative
Nu Skin Enterprises
01.2014 - 01.2015
Honours Degree - Bachelor of Commerce, Finance
Humber College
Diploma - Business Administration, Accounting
Cambrian College
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