Qian (Kitty) Zhang
Richmond,BC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Demo Sales Associate
Loewe
05.2023 - 01.2024
- Arranged demonstration areas to be appealing to attract attention of prospective customers.
- Assisted customers in locating items, addressed questions and provided product samples.
- Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
- Greeted customers warmly and pleasantly answered inquiries.
- Worked with team to achieve sales goals for products.
Store Manager
Cactus Club Cafe
12.2017 - 04.2023
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Protected store from loss or theft by setting and enforcing clear security policies.
Server
Bella Gelateria, YaleTown
08.2015 - 08.2018
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Demo Sales Associate
Byredo
09.2023 - 01.2024
- Maintained up-to-date knowledge on current product offerings and industry trends, ensuring accurate information was provided to customers.
- Provided exceptional customer service, resulting in increased satisfaction and positive feedback from clients.
- Established strong rapport with clients, leading to repeat business and referrals.
- Enhanced customer experience by providing personalized recommendations based on individual needs.
- Assisted in maintaining visual merchandising standards, creating an inviting store environment for shoppers.
Sales Associate
Crabtree & Evelyn
12.2015 - 09.2017
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Guest Service Ambassador (Student Practicum)
WestJet Airlines
08.2016 - 10.2016
- Greet and assist guest, assist guest on kiosk, print boarding pass and put on baggage tags, guide guest from international arrivals to domestic connections, and help guest with translation.
Education
Hospitality Management & Flight Attendant Preparation Program - Hospitality Services Management
Eton College
Vancouver, BC2017
High School Diploma -
Gladstone Secondary School
Vancouver, BC2014
Skills
- Team Leadership
- Retail and Service Sales
- Customer Service
- Store Opening and Closing Procedures
- Building Brand Awareness
- Product Demonstrations and Presentations
- Multitasking and Organization
- Cost & Effect Management
- Goals and Performance Planning
- Staff Training & Management
- Customer Relations
- High-Volume Environments
Certification
Serving It Right Certification First Aid Level C CPR
Timeline
Demo Sales Associate
Byredo
09.2023 - 01.2024
Demo Sales Associate
Loewe
05.2023 - 01.2024
Store Manager
Cactus Club Cafe
12.2017 - 04.2023
Guest Service Ambassador (Student Practicum)
WestJet Airlines
08.2016 - 10.2016
Sales Associate
Crabtree & Evelyn
12.2015 - 09.2017
Server
Bella Gelateria, YaleTown
08.2015 - 08.2018
Serving It Right Certification First Aid Level C CPR
Hospitality Management & Flight Attendant Preparation Program - Hospitality Services Management
Eton College
High School Diploma -
Gladstone Secondary School
Similar Profiles
Miki HuangMiki Huang
Visual Merchandiser at LOEWEVisual Merchandiser at LOEWE
Paul ChuaPaul Chua
Senior Client Advisor at LoeweSenior Client Advisor at Loewe
Nyuk Mei ChinNyuk Mei Chin
Senior Sales Associate at LoeweSenior Sales Associate at Loewe