Qianhui Yang
Toronto
Summary
Highly versatile professional with a background in Mechanical Engineering and Financial Services, bringing a wealth of experience in sales, customer service, business development, project supervision, and tech. Excellent interpersonal skills, business acumen, and a demonstrated ability to adapt and learn in various industries.
Overview
4
4
years of professional experience
Work History
Technical Support Engineer
XTRM TEK INC.
10.2020 - 09.2022
- Developed client base and provided comprehensive customer service for a tech start-up focusing on IoT solutions.
- Supervised ongoing projects, ensuring smooth customer transitions and effective use of equipment.
- Responded to support requests from end-users and perform troubleshooting tasks.
- Conducted UI/UX testing and evaluation for the company's app, identifying areas of improvement to enhance user experience.
- Assisted in various operations including inventory tracking, pricing, marketing, and hiring initiatives.
Business Development Manager
ZEPHYR MEDIA INC.
10.2019 - 09.2020
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Networked among local business and community organizations to develop leads and generated new business with marketing initiatives and strategic plans.
- Secured partnerships and contracts with residential and commercial buildings for advertising opportunities.
- Negotiated and closed long-term agreements with new clients in assigned territory.
Retail Sales Manager
HOLT RENFREW CANADA
08.2018 - 08.2019
- Handled customer relations issues, answering questions about store policies and concerns to enable quick resolution, and client satisfaction.
- Assisted customers in finding suitable luxury goods based on their needs and preferences.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
Education
Diploma - Financial Services
CENTENNIAL COLLEGE
04.2019
Bachelor of Science - Mechanical Engineering
University of Toronto
Toronto, ON04.2018
Skills
- Sales and customer service
- Business development and partner acquisition
- Project management and supervision in technical settings
- Proficiency in IoT technologies and application
- Technical support, troubleshooting, and user training
- UI/UX evaluation and feedback
- Business development and customer service
- Fluent in English and Chinese
Additional Information
AWARDS:
CIBC Scholarship ( Mar 2018) | Best Style, Harbin No.3 High School Model United Nations Conference (2010) | Dean’s Honor List in Ontario International College ( May 2013)
Timeline
Technical Support Engineer
XTRM TEK INC.
10.2020 - 09.2022
Business Development Manager
ZEPHYR MEDIA INC.
10.2019 - 09.2020
Retail Sales Manager
HOLT RENFREW CANADA
08.2018 - 08.2019
Diploma - Financial Services
CENTENNIAL COLLEGE
Bachelor of Science - Mechanical Engineering
University of Toronto
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