Qiang Deng
Nelson,BC
Summary
Customer-focused professional with a diverse skill set, including attentive customer service, POS systems proficiency, inventory management, and project coordination. Eager to expand my expertise in F&B operations and contribute effectively to Back of House departments within the hospitality industry.
Overview
5
5
years of professional experience
Work History
Store Assistant
Iconic Gift Shop
09.2022 - Current
- Communicated with suppliers & purchased merchandise.
- Recorded sales records & updated the inventory.
- Greeted customers entering store and offered assistance with requirements.
- Increased sales and customer satisfaction through personalized servicing.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Server
Sparkling Hill Resort & Spa （Internship）
05.2023 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Marketing Assistant
Jianglian International Engineering Co., Ltd
04.2019 - 06.2022
- Followed the industry bidding information and participated in the company's external bidding
- Compiled project and customer data to generate informed profit projections.
- Facilitated meetings, answered customer questions and maintained customer relationships
- Updated spreadsheets with statistical, financial and non-financial information.
Project Coordinator
Jianglian International Engineering Co., Ltd
06.2019 - 01.2020
- Reported regularly to managers on project budget, progress and technical problems.
- Maintained open communication by presenting regular updates on project status to owners.
- Arranged travel and accommodation for team members and project partners.
- Collaborated in project site acceptance to help keep projects on schedule
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Education
Post-Baccaleurate Diploma - Hospitality Management
Selkirk College
Nelson, BC04.2024
Bachelor of Arts - English Language And Literature
Auhui Normal University
Anhui, China06.2018
Skills
- Active Listening
- Multitasking Abilities
- Attention to Detail
- Planning and Coordination
- Guest Service
- Purchase Management
- Product Promotion
Timeline
Server
Sparkling Hill Resort & Spa （Internship）
05.2023 - 09.2023
Store Assistant
Iconic Gift Shop
09.2022 - Current
Project Coordinator
Jianglian International Engineering Co., Ltd
06.2019 - 01.2020
Marketing Assistant
Jianglian International Engineering Co., Ltd
04.2019 - 06.2022
Post-Baccaleurate Diploma - Hospitality Management
Selkirk College
Bachelor of Arts - English Language And Literature
Auhui Normal University
Similar Profiles
Deanna McNairDeanna McNair
Customer Service Associate at Gift Town/Creations Gift ShopCustomer Service Associate at Gift Town/Creations Gift Shop
Christina NunezChristina Nunez
Retail Intern at 9/11 Memorial Gift ShopRetail Intern at 9/11 Memorial Gift Shop
Cloe CastilloCloe Castillo
Receiving Manager at Alamo Gift ShopReceiving Manager at Alamo Gift Shop
Mia JoniecMia Joniec
Volunteer at NDCCVolunteer at NDCC
Daniel SammartinoDaniel Sammartino
Work Experience Firefighter at Merrit Fire Rescue Department, City of MerrittWork Experience Firefighter at Merrit Fire Rescue Department, City of Merritt