Qian(Annabel) Galvin

• Documentation and Compliance: Maintained detailed design specifications and accessibility guidelines (WCAG 2.1 AA), ensuring 100% compliance for over 50,000 users.
• Process Optimization: Streamlined workflows using Jira and Confluence, reducing project delays by 25%.
• Training and Collaboration: Trained 15+ offshore developers on design systems, demonstrating strong communication and instructional abilities.

• Content Management: Updated and maintained website content via WordPress, ensuring accuracy and timeliness.
• Cross-Functional Coordination: Collaborated with teams to improve the user experience for more than 10 client projects.

Clients included small businesses, e-commerce shops, and multinational firms.

• Financial Coordination: Managed invoicing, vendor payments, and budget tracking for 20+ clients, ensuring 100% on-time delivery of projects.
• Process Optimization: Streamlined client workflows by creating reusable design templates, reducing project turnaround time by 30%.
• Cross-Cultural Compliance: Developed bilingual (EN/CN) branding kits, adhering to regional regulations, and improving client satisfaction by 40%.

• Processed over 100 daily transactions with 99% accuracy, resolving billing discrepancies, and ensuring compliance with payment policies.
• Managed cash handling and inventory reconciliation, reducing stock discrepancies by 15%.
• Provided front-desk support, addressing patron inquiries via phone, email, and in-person interactions.
• Maintained organized records and facility cleanliness during shifts.

• Record-Keeping: Developed China’s first electronic corporate culture handbook, adopted by five subsidiaries.
• Customer Service Training: Trained teams on crisis management protocols, improving response efficiency by 20%.

• Data Management: Unified branding across 30+ product SKUs, ensuring consistency in marketing materials.
• Client Feedback Integration: Improved customer satisfaction by 30% through CRM and social media integration.