Qiaira A. Gray
Murrieta
Summary
Patient-focused healthcare operations professional with strong experience in care coordination, administrative leadership, and clinical workflow optimization. Proven ability to enhance patient satisfaction, streamline intake and scheduling processes, and ensure compliance across multidisciplinary teams. Skilled in bridging communication between patients, providers, and administrative staff to deliver seamless, high-quality care experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Supervisor
Beloved One Teen Group Home
Murrieta
04.2025 - Current
- Oversee daily operations of a residential healthcare program, ensuring a safe and supportive patient-centered environment.
- Coordinate communication between patients, families, caseworkers, and healthcare providers to improve care continuity.
- Monitor documentation, incident reports, and patient records within EMR systems for accuracy and compliance.
- Train and supervise staff on patient interaction standards, de-escalation techniques, and service quality expectations.
- Address patient concerns and implement solutions to improve overall experience and satisfaction.
Facility Manager
ROWI Teen & Parent Wellness Center
Temecula
02.2023 - 03.2025
- Managed front-end and back-end operations of a therapeutic care facility with a focus on patient flow and experience.
- Led patient intake processes, insurance verification, and appointment coordination to reduce wait times and improve access to care.
- Collaborated with therapists and clinical teams to ensure seamless patient transitions and continuity of care.
- Maintained compliance with healthcare regulations, audits, and internal quality standards.
- Implemented workflow improvements that increased operational efficiency and patient satisfaction.
Lead Registered Behavior Technician (RBT)
Merakey Behavioral Health
Escondido
10.2020 - 02.2023
- Supervised RBT team while ensuring high-quality patient care delivery and positive client outcomes.
- Maintained detailed patient progress records and ensured timely, accurate documentation.
- Served as a key liaison between families and clinical staff to support treatment plans and patient engagement.
- Assisted with scheduling coordination and administrative processes to improve service efficiency.
Admin/Supervisor
Resources for Human Development
Philadelphia
01.2018 - 08.2020
- Coordinated administrative and patient care operations for individuals with medical and behavioral health needs.
- Managed scheduling, documentation, and compliance tracking to ensure smooth daily operations.
- Facilitated communication across departments to enhance patient care coordination and service delivery.
- Resolved patient and staff concerns while maintaining professionalism and confidentiality.
Shift Leader
Panda Express
Camp Pendleton
01.2014 - 01.2015
- Led daily operations and customer service initiatives in a high-volume environment.
- Developed strong conflict resolution and service recovery skills applicable to patient experience roles.
Education
B.A. - Psychology
Mount San Jacinto College
Menifee, CAMedical Assistant / Limited X-Ray Technician Program -
Brightwood College
Vista, CALicensed Esthetician -
ABT Academy
Corona, CASkills
- Patient Experience & Satisfaction Improvement
- Healthcare Operations Coordination
- Patient Intake & Care Navigation
- EMR/EHR Documentation
- Scheduling & Workflow Optimization
- Staff Leadership & Training
- Quality Assurance & Compliance
- Cross-Functional Communication
- Conflict Resolution & Service Recovery
- Performance Metrics & Reporting
- HIPAA Compliance & Patient Confidentiality
Certification
- CPR / First Aid Certified
- HIPAA & Bloodborne Pathogens Certified
- Registered Behavior Technician (RBT)
- Peer Support Certified
- RADT Certified
- Licensed Esthetician (CA)
Community Service
- Volunteer - Kaiser Permanente & South Orange County Hospital
- Volunteer - NAACP Juneteenth Event
- Senior Citizen Home Volunteer
Timeline
Supervisor
Beloved One Teen Group Home
04.2025 - Current
Facility Manager
ROWI Teen & Parent Wellness Center
02.2023 - 03.2025
Lead Registered Behavior Technician (RBT)
Merakey Behavioral Health
10.2020 - 02.2023
Admin/Supervisor
Resources for Human Development
01.2018 - 08.2020
Shift Leader
Panda Express
01.2014 - 01.2015
B.A. - Psychology
Mount San Jacinto College
Medical Assistant / Limited X-Ray Technician Program -
Brightwood College
Licensed Esthetician -
ABT Academy