QASWAR ABBAS

Results-driven customer service professional with a strong track record at Play Forever, recognized for enhancing engagement with at-risk youth while elevating service quality. Expertise in strategic planning and inventory management, delivering positive outcomes through effective problem-solving and collaboration. Demonstrated abilities in persuasive speaking, conflict resolution, and customer relationship management ensure success in diverse client interactions. Strong organizational skills and meticulous attention to detail contribute to overall operational effectiveness.

• Answered incoming telephone calls to provide store, product, and services information
• Resolved customer complaints and concerns in a professional and timely manner, ensuring satisfaction & loyalty
• Monitored inventory levels and restocked merchandise to ensure adequate product availability
• Processed customer transactions efficiently and accurately, handling cash, credit card, and e-payments
• Capable to assemble containers and crates, record contents manually or in computer system, pack goods to be shipped and affix identifying information and shipping instructions, BOL (Bill of Lading)
• Inspected and verified incoming goods against invoices or record shortages and reject damaged goods
• Unpacked, coded and routed goods to appropriate storage areas & managed stock and inventory
• Priced & organized merchandise, stocked shelves products, bag, wrapped and parcel customer purchases