Summary
Overview
Work History
Education
Skills
Core Competencies
Websites
Timeline
Generic

Qasem Yafeai

St Catharines,Ontario

Summary

Detail-oriented and motivated IT professional with hands-on experience in technical support, software development, and database management. Skilled in programming languages, including Python, C#, and SQL, with a strong background in web development using frameworks like Next.js and Node.js. Proven ability to troubleshoot complex technical issues, deliver user-centered solutions, and collaborate effectively with cross-functional teams. Committed to continuous learning and professional growth, with a focus on delivering high-quality results in fast-paced environments. I am currently pursuing a bachelor's degree in technology (Software Engineering Technology) and holding an advanced diploma in computer programming and analysis.

Overview

2
2
years of professional experience

Work History

Social Media Marketing

PWR PAD
01.2024 - 03.2025
  • Identified potential leads on Facebook and developed a targeted marketing campaign for polymeric foam foundation pads.
  • Collaborated with the marketing team to create content, refine targeting strategies, and analyze campaign performance metrics.
  • Built an automated web-scraping bot to collect leads and relevant contact information, streamlining outreach efforts.
  • Utilized data-driven insights to optimize campaign strategies, improving lead engagement, and generation rates.

Technical Support Specialist

Tech Service Niagara
Fort Erie, Canada
05.2023 - 01.2024
  • Delivered exceptional technical support to clients via in-person, phone, and online channels, ensuring high satisfaction rates.
  • Diagnosed and resolved hardware, software, and network connectivity issues across a variety of environments.
  • Installed, configured, and maintained hardware components and software applications.
  • Conducted client training sessions to improve end-user technical knowledge and system usage.
  • Maintained detailed records of client interactions and technical resolutions using a ticketing system.

Peer Tutor

Niagara College Canada
Welland, Canada
09.2023 - 12.2023
  • Led individual and group tutoring sessions in programming, improving understanding and student performance.
  • Provided guidance on coursework, projects, and assignments, ensuring academic standards and timely completion.
  • Explained complex programming concepts with examples, enhancing coding skills, critical thinking, and exam readiness.

Education

Bachelor of Technology - Software Engineering Technology

McMaster University
Hamilton, ON
04-2025

Advanced Diploma - Computer Programming & Analysis

Niagara College Canada
Welland, ON, Canada
12-2023

Skills

  • Software Development
  • Technical documentation
  • Data analysis
  • Problem Resolution
  • IT Consultant
  • Incident Management
  • Web development
  • Technical Assistance
  • Hardware troubleshooting
  • Software Troubleshooting
  • System Maintenance
  • Help Desk
  • Google Workspace
  • Peer tutoring
  • Programming Concepts
  • Team collaboration
  • Resource allocation
  • Workflow Optimization
  • Risk Assessment
  • Performance monitoring
  • Process Improvement
  • Backend development
  • Frontend development
  • Cloud Technologies
  • Object-Oriented Programming (OOP)
  • C# (programming language)
  • NET Core
  • ASPNET MVC Framework
  • Entity Framework
  • Microsoft SQL Server
  • Power BI
  • RESTful API
  • HTML5
  • Cascading Style Sheets (CSS)
  • JavaScript (programming language)
  • Nodejs
  • MySQL
  • Software Development Life Cycle
  • GitHub
  • Microsoft Azure
  • SEO

Core Competencies

  • Technical Troubleshooting & Support, Demonstrated expertise in diagnosing and resolving hardware, software, and system issues. Provided hands-on technical assistance to employees, ensuring minimal disruption and maximizing productivity.
  • Software & Web Development, Hands-on experience building full-stack applications using Python, C#, Next.js, Node.js, and SQL. Created responsive, user-friendly interfaces and implemented secure back-end logic.
  • Cross-functional Collaboration, Worked with diverse teams across technology, aligning projects with organizational goals. Coordinated technical and cross-functional project implementation, ensuring successful outcomes.
  • Marketing & Automation Tools, Developed a web scraping bot to automate lead generation for social media marketing campaigns, leveraging data analytics for campaign improvement.

Timeline

Social Media Marketing

PWR PAD
01.2024 - 03.2025

Peer Tutor

Niagara College Canada
09.2023 - 12.2023

Technical Support Specialist

Tech Service Niagara
05.2023 - 01.2024

Bachelor of Technology - Software Engineering Technology

McMaster University

Advanced Diploma - Computer Programming & Analysis

Niagara College Canada

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Qasem Yafeai