Qamar Khokhar
Montreal,QC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Manager of Operations /Project Manager
TTN
09.2020 - 02.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Negotiated and managed third-party contracts related to project deliverables.
- Identified plans and resources required to meet project goals and objectives.
- Managing staff, enforcing policies, and ensuring effective communication while monitoring performance, which will also include making schedules for employees
- Achieved project deadlines by coordinating with contractors to manage performance.
- Managing expense, inventory, and contracts, my role is to optimize spending, streamline inventory management, and oversee contract processes to ensure cost efficiency and compliance.
- Marketing, Data Analyst, I leverage data to inform marketing strategies, track campaign performance, and identify growth opportunities My role involved interpreting data to make data-driven decisions and optimize marketing efforts.
Ramp Agent
Air Canada
01.2017 - 01.2019
- Riving and operating aircraft servicing vehicles and equipment
- Marshaling or towing aircraft to gate positions for passenger boarding and deplaning
- On-loading and off-loading cargo/mail to and from aircraft
- Reported equipment malfunctions to the supervisor for immediate repair attention to avoid creating flight departure delays
- Used handheld scanners to efficiently track and maneuver freight throughout the distribution network
Project Manager /Manager
Salon True Me | Montreal
01.2011 - 01.2017
- Responded to customer requests for products, services, and company information.
- Identified plans and resources required to meet project goals and objectives.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- In customer service, I provide support and assistance to customers, addressing their inquiries and resolving issues to ensure positive customer experience.
- Monitored project performance to identify areas of improvement and make adjustments.
- Managing staff, I enforce policies and ensure effective communication while monitoring performance, which will also include making schedules for employees
- Managing expense, inventory, and contracts to improve efficiency and compliance, focusing on cost control, streamlined inventory processes, and effective contract management.
- Marketing, Data Analyst, I transform data into actionable insights for optimizing marketing strategies and achieving business goals.
- Maintained open communication by presenting regular updates on project status to customers.
Travel consultant
American Express Travel
01.2008 - 01.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Customer service, assisting customers, addressing inquiries, and resolving issues to ensure positive experience, relying on strong communication and problem-solving skills
- Booking/cancelling corporate travel (air, hotel, and cars) I handle corporate travel bookings and cancellations, coordinating flights, hotels, and car rentals to facilitate efficient and cost-effective business travel for employees.
- Knowledge of Sabre GDS is travel industry platform for booking various travel services like flights, hotels, and car rentals.
Education
Cyber Security
Google Cybersecurity Certificate
12.2023
Data Analysis
Google Data Analysis Professional Certificate
09.2023
Skills
- Customer service
- SQL
- Python
- Data Cleaning
- Security Best Practices
- Security Monitoring
- Project Management
- Effective Communication
- Departmental Operations
- Business Operations
- Training Programs
- Payroll Operations
Languages
English
Full Professional
Punjabi
Full Professional
Urdu
Professional Working
French
Limited Working
Hindi
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Rule No. 1: Never lose money. Rule No. 2: Never forget rule No.1
Warren Buffett
Timeline
Manager of Operations /Project Manager
TTN
09.2020 - 02.2023
Ramp Agent
Air Canada
01.2017 - 01.2019
Project Manager /Manager
Salon True Me | Montreal
01.2011 - 01.2017
Travel consultant
American Express Travel
01.2008 - 01.2011
Cyber Security
Google Cybersecurity Certificate
Data Analysis
Google Data Analysis Professional Certificate
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