Qais Nayani
Calgary
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
15
15
years of professional experience
Work History
On Site Support
AVI-SPL
10.2024 - 03.2025
- LogiTech SYNC Portal
- Windows Team Portal
- Using Service now & Respond to end-user requests for updates on ticket status and promptly follow up as needed
- Project manager and always maintain adequate spares inventory
- Install and maintain audiovisual equipment including display devices, projectors, televisions, camera systems, video teleconferencing systems (VTC), microphones, and speakers
- Provide excellent equipment services to meet client expectations
- Prioritize and complete work orders accurately and timely
- Tracking and resolution of all Incidents and Service Requests related to the break-fix
- Participate and support Client team activities in response to Incident/problem resolution
- Perform Software upgrade and test with the help of the AV team
Audiovisual Technician-Customer Experience & Solutions
Imperial Oil / Exxon Mobil / HCL
10.2021 - 09.2024
- Project manager and always maintain adequate spares inventory & purchasing inventory
- Install and maintain audiovisual equipment including display devices, projectors, televisions, camera systems, video teleconferencing systems (VTC), microphones, and speakers
- Provide excellent equipment services to meet client expectations
- Prioritize and complete work orders accurately and timely
- Provide technical assistance to other Technicians when required
- Tracking and resolution of all Incidents and Service Requests related to the break-fix
- Using Service now & Respond to end-user requests for updates on ticket status and promptly follow up as needed
- Participate and support Client team activities in response to Incident/problem resolution
- Provide live webcast support to big forums and meetings
- Perform Software upgrade and test with the help of the AV team
- Create and maintain AV services with Crestron/Crestron tool boxes, APPSPACE, BrightSign player / Digital Signage
- Create training documents/ Instruction manual for AV technology
Education
No Degree -
MOUNT ROYAL College
Calgary, Alberta01.2009
No Degree - Marketing Management
Mount Royal College
Calgary, Alberta01.2002
Web Designing courses -
MOUNT ROYAL COLLEGE
Calgary, Alberta01.2000
Grade 12 -
DR. E.P. SCARLETT HIGH SCHOOL
Calgary, Alberta01.1996
Skills
- MS Word & Excel
- Internet Navigation Skills
- Windows Vista, XP & 2000
- Microsoft Outlook
- HubSpot CRM Management
- Analytical Problem-Solving
- Client Support
- Collaborative Teamwork
- Positive Demeanor
- Effective Time Management
- Thorough Review Skills
- Quickly Adjusts to Change
- Skilled in Managing Multiple Tasks
- Strong Verbal Communication
- Problem-Solving Skills
- Strong Technical Computer Skills
- Proficient in Organization
- Engaged Listening Techniques
Languages
English
Timeline
On Site Support
AVI-SPL
10.2024 - 03.2025
Audiovisual Technician-Customer Experience & Solutions
Imperial Oil / Exxon Mobil / HCL
10.2021 - 09.2024
Web Designing courses -
MOUNT ROYAL COLLEGE
No Degree -
MOUNT ROYAL College
No Degree - Marketing Management
Mount Royal College
Grade 12 -
DR. E.P. SCARLETT HIGH SCHOOL
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