Qais Mohamed
Kitchener,ON
Summary
Proactive Security Officer Supervisor with extensive experience in security management, access control, and threat assessment. Successfully supervised security teams, developed incident reports, and maintained confidentiality while ensuring a safe environment. Skilled in customer service, incident response, and collaboration, bringing integrity and attention to detail to every role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer Supervisor
City of Toronto
01.2022 - 07.2024
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Developed detailed incident reports, providing comprehensive information for management review and decision making.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reduced incidents of theft and vandalism through vigilant surveillance camera monitoring and diligent premises patrolling.
- Worked jointly with law enforcement agencies to create a safe environment for company staff and guests.
Security Officer
Canadian Security Services
03.2020 - 11.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained accurate records of daily activities, incidents, and key observations for future reference or reporting purposes.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Responded quickly to incidents and assessed active situations for security concerns.
Membership Clerk
Costco
06.2018 - 10.2020
- Spearheaded a membership satisfaction survey, gathering valuable feedback to inform future improvements in service offerings and member engagement strategies.
- Maintained an organized filing system for membership records, streamlining administrative tasks and improving efficiency.
- Developed efficient systems for tracking member information using spreadsheets and databases, reducing errors and time spent on data management tasks.
- Identified opportunities for process improvements within the membership department, increasing overall productivity and effectiveness.
- Processed membership applications, ensuring accurate data entry and timely updates in the database.
- Served as a knowledgeable resource for potential members seeking information about benefits, fees, policies, and procedures related to joining the organization.
Education
Police Foundation -
Conestoga College Institute
Kitchener, ONHigh School Diploma -
Forest Heights Collegian Institute
Kitchener, ONSkills
- Security management
- Access Control
- Threat Assessment
- Risk Analysis
- Collaboration and Teamwork
- Integrity and Honesty
- Scheduling and Planning
- Detail Oriented
Certification
- G Licensed
- Security Guard License
- CPR And First Aid Certification
- Use Of Force Certification
Languages
English
Timeline
Security Officer Supervisor
City of Toronto
01.2022 - 07.2024
Security Officer
Canadian Security Services
03.2020 - 11.2021
Membership Clerk
Costco
06.2018 - 10.2020
Police Foundation -
Conestoga College Institute
High School Diploma -
Forest Heights Collegian Institute
- G Licensed
- Security Guard License
- CPR And First Aid Certification
- Use Of Force Certification
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