Qaayenaat Kahlon
Surrey
Summary
Dedicated customer service representative with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
2
2
years of professional experience
Work History
Security Guard
Tac-1 Protective Services
2023.11 - Current
- Responded quickly to emergency situations to assess and deflect issues.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
Event Security Guard
Genesis Security Services
2022.03 - 2024.01
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Food and Beverage Manager
Mylora Golf Course
2023.03 - 2023.06
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Managed bar and restaurant
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
Sales Associate
Coach
2022.10 - 2023.02
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Hostess and Server
Inchins Bamboo Garden
2022.05 - 2023.01
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Warehouse Associate
Aritzia
2022.07 - 2022.09
- Prepared orders for shipment by picking, packing, and labelling .
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Education
Associate of Arts - Psychology
Kwantlen Polytechnic University
Surrey, BC05.2024
Skills
- Customer service
- Communication and interpersonal skills
- Teamwork and managing skills
- Digital literacy
Additional Information
- working as an Freelance Event planner and designer
- and as a fashion model for artists
Timeline
Security Guard
Tac-1 Protective Services
2023.11 - Current
Food and Beverage Manager
Mylora Golf Course
2023.03 - 2023.06
Sales Associate
Coach
2022.10 - 2023.02
Warehouse Associate
Aritzia
2022.07 - 2022.09
Hostess and Server
Inchins Bamboo Garden
2022.05 - 2023.01
Event Security Guard
Genesis Security Services
2022.03 - 2024.01
Associate of Arts - Psychology
Kwantlen Polytechnic University
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