Pyarjit Singh
New Westminster,BC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Sales Associate
PARADIES LAGARDERE
Richmond, BC
10.2023 - 03.2024
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Helped customers find specific products, answered questions and offered product advice.
- Used technology resources to assist customers in locating and selecting items.
- Trained new team members in cash register operation, stock procedures and customer services.
- Adhered to company initiatives and achieved established goals.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained records related to sales for store management.
Receiver
VITRUM INDUSTRIES LTD
Langley, BC
08.2021 - 10.2023
- Received and verified incoming shipments for accuracy of items, quantities, and condition.
- Maintained inventory of stock on hand by tracking materials received and distributed.
- Checked orders against invoices to ensure accuracy before releasing them from the warehouse.
- Operated computerized inventory control systems to track product movement throughout facility.
- Utilized RF scanner to accurately record item locations in the warehouse database system.
- Performed regular cycle counts to maintain accuracy of inventory levels.
- Provided customer service support by responding promptly to inquiries regarding order status or other matters.
- Adhered strictly to safety regulations while operating machinery or handling hazardous materials.
- Updated daily logs with received and shipped items information as well as any discrepancies noted.
- Organized storage areas to maximize movement and minimize labor.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
Problem Solver
AMAZON
Delta, BC
10.2021 - 03.2023
- Identified and analyzed complex problems to develop effective solutions.
- Collaborated with other departments to identify root causes of systemic problems.
- Documented processes related to problem resolution and created training materials for new staff members.
- Implemented corrective measures to prevent future occurrences of the same issue.
- Maintained accurate records of all service requests, including troubleshooting steps taken and outcomes.
- Reviewed incoming tickets from clients and assigned tasks accordingly based on urgency or complexity level.
- Made decisions and resolved issues using critical thinking and analytical skills.
Cook
SSP CANADA
Richmond, BC
10.2019 - 03.2020
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Ordered supplies as needed for the kitchen.
- Supervised and trained kitchen staff on proper preparation techniques.
- Monitored stock levels of food items and ordered more when necessary.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Managed portion control using correct utensils during preparation and plating.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
Education
MBA - Marketing Management
UNIVERSITY CANADA WEST
Vancouver, BC06-2021
Skills
- Customer Support
- Technical Support
- Database Management
- Documentation And Reporting
- RFID Tracking
- Product Inspection
- Attention to Detail
- Interpersonal Skills
- Teamwork and Cooperation
- Safety and compliance
- Customer Needs Assessment
- Policy and Procedure Adherence
- Goal-Oriented
- Problem-Solving
- Flexible Schedule
- Excellent communication skills
- Time Management
RED(RAIC) PASS HOLDER
- RED(RAIC) PASS HOLDER
Timeline
Sales Associate
PARADIES LAGARDERE
10.2023 - 03.2024
Problem Solver
AMAZON
10.2021 - 03.2023
Receiver
VITRUM INDUSTRIES LTD
08.2021 - 10.2023
Cook
SSP CANADA
10.2019 - 03.2020
MBA - Marketing Management
UNIVERSITY CANADA WEST
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