PYANKA CHOHAN
WINDSOR,ONTARIO
Summary
A dynamic leader with proven expertise in staff management and strategic planning honed at DHANOA GROUP and ELEVATION INSTITUTE. Excelled at enhancing team productivity and customer satisfaction through effective training, mentoring, and complex problem-solving. Achieved significant improvements in workflow efficiency and employee motivation, demonstrating a strong commitment to achieving and exceeding employer goals. Hard-working supervisor with exceptional experience leading teams, delivering results, and exceeding expectations.
Overview
5
5
years of professional experience
Work History
SUPERVISOR
DHANOA GROUP
01.2023 - Current
- Oversaw the daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely responses to inquiries, addressing concerns, and finding effective solutions.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Maintained compliance with company policies, objectives, and communication goals.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
MANAGER
ELEVATION INSTITUTE
01.2019 - 04.2022
- Managed and motivated employees to be productive and engaged in work.
- Completed multiple tasks within established timeframes and maintained a professional, organized, and safe environment for employees and patrons.
- It has enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-train existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
Education
IBM - LOGISTICS
ST CLAIR COLLEGE OF BUSINESS AND TECHNOLOGY
WINDSOR, ON07.2023
BBA -
PYRAMID COLLEGE OF BUSINESS AND TECHNOLOGY
INDIA05.2019
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Inventory Control
- Staff Development
- Strategic Planning
- Complex Problem-Solving
- Process Monitoring and Improvement
- Inventory Oversight
Languages
English
Professional Working
Timeline
SUPERVISOR
DHANOA GROUP
01.2023 - Current
MANAGER
ELEVATION INSTITUTE
01.2019 - 04.2022
IBM - LOGISTICS
ST CLAIR COLLEGE OF BUSINESS AND TECHNOLOGY
BBA -
PYRAMID COLLEGE OF BUSINESS AND TECHNOLOGY
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