PYAE PHONE HTOO
Winnipeg,Manitoba
Summary
Accomplished Assistant Manager with 11 years of experience in retail & sale industry consistently rising through ranks ( From Product Consultant to Assistance store manager in Sony Electronic Singapore). Supported Store Manager in managing Sony Store Somerset 313, Sony's Flagship store in Singapore,leading a team of 15 Product Consultants. Appointed to set up and lead ( without a Store Manager) a newly open store Sony Store Wisma Atria at the center of the City's busiest shopping area- Orchard road. During the appointed period, the store was used as a learning example , pulling managers from China , Taiwan, Korea, Malaysia, Australia and NewZealand to Singapore to learn success stories. Well-versed in sales, staff management, and business planning. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Sony Electronic Singapore
Sony Store 313 @ Somerset , SG.
08.2011 - 12.2022
- Maintained positive customer relationships by responding quickly to customer service inquiries. (Whatsapp business, Google review , online shop - Sony Lazada Singapore handling , etc.)
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings. (E.g Monthly customer review tracking through in store customer feedback form, Google reviews and social media feedback )
- Supervise and evaluate staff, enabling them to improve skills, achieve daily objectives and attain advancement. (E.g Coach and guide staffs by conducting monthly performance appraisal)
- Rotated merchandise and displays to feature new products and promotions. ( E.g, perform Monthly VMD refresh, Promotion period VMD refresh on focus models timely.)
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.(E.g arrange training required for new and old product consultants from product knowledge to EQ selling trainings ).
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for required transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with Standard Inventory required.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Analyzed and interpreted store trends to facilitate planning. (E.g understand what is happening in the business district , traffic flow towards the malls and store itself and report weekly to department heads and division heads in business meeting. Observe customer buying behaviors and plan ahead for up coming in store event and promotions )
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.( E.g review weekly store performance against forecast set. Propose and execute action play to catch up sale shortfall on the following weeks within the month.)
Education
Bachelor of Science - Applied Computer Science - Year 1 Student
University of Winnipeg
Winnipeg, MBAssociate of Applied Science - Business Computing
Republic Polytechnic, Singapore
Singapore05.2011
Skills
- Business Leadership
- Sales Strategies
- Staff Management
- Product and Service Sales
- Retail Effectiveness
- Retail Operations
- Performance Monitoring and Evaluation
- POS Systems Operations
- Pivot Tables
- Microsoft Office Suite
- Familiar with information technology- PHP,Python,C,MYSQL languages
Timeline
Assistant Store Manager
Sony Electronic Singapore
08.2011 - 12.2022
Bachelor of Science - Applied Computer Science - Year 1 Student
University of Winnipeg
Associate of Applied Science - Business Computing
Republic Polytechnic, Singapore