Detail-oriented professional with 4+ years of experience in retail operations and cash-office management, and nearly 2 years in accounts payable and procurement coordination. Skilled in invoice processing, vendor reconciliation, and supply management using Coupa, with proficiency in UKG, Excel, and QuickBooks. Recognized as a three-time Employee of the Month for teamwork, accuracy, and cross-department collaboration, with a strong interest in expanding into accounting roles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager, Cashier and Customer Service
WHOLE FOODS MARKET
Vancouver, British Columbia
03.2024 - Current
Perform month-end reconciliation of cash, bank deposits, and 100 + coupons, prepare reports, and forward received cheque to the Head Office.
Manage cash-office operations, including reconciliation, daily audits, and ensuring compliance with company policies.
Conduct regular cash-handling audits, and prepare detailed variance reports for the Global Audit Department.
Process and track department expense reports using internal cost codes (eg., team reimbursements, delivery expenses), ensuring all transactions are properly authorized, coded, and supported by signed receipts.
Reconcile store-level purchases and company card transactions, verify cost allocations, and prepare monthly expense summaries for store leadership review.
Verify and correct 20+ employee timesheets in UKG by reviewing punches, lunch breaks and missed entries to ensure complete and accurate time records prior to payroll processing.
Create and maintain team schedule in UKG for 20+ employees, balancing coverage needs, labour cost control, and compliance with part-time hour limits.
Process and verify over 500 online and phone holiday orders using the Spinternet order management system, ensuring complete accuracy in order details, fulfillment data, and customer billing.
Match customer receipts, fulfillment sheets, and kitchen production records to verify that orders are billed and charged correctly, ensuring smooth customer pickups.
Collaborate cross-departmentally as a floater to support various teams, ensuring smooth coordination and operational efficiency.
Utilize Coupa and Staples to order and replenish 30+ chemical supplies,ensuring accurate inventory levels and timely coordination of returns and replacements.
Reconcile purchase orders with received shipments and vendor invoices, resolving discrepancies, and ensuring accurate and timely fulfillment.
Store Support Supervisor
WHOLE FOODS MARKET
Vancouver, British Columbia
09.2021 - 03.2024
Recognized as 'Employee of the Month' for the months of February, May, and December 2023.
Conducted audit of 17 tills, balanced transactions, and resolved discrepancies promptly.
Coordinate personal-shopping services for senior customers by confirming orders, securely processing credit card payments through the POS system, issuing receipts, and scheduling deliveries
Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Conducted training and mentored team members to promote productivity and commitment to friendly service.