Puspita Karmakar
Toronto,ON
Summary
Enthusiastic and dependable professional with an Advanced Diploma in Biomedical Engineering Technology and extensive customer service and administrative support experience. Demonstrated ability to troubleshoot technical issues, manage customer inquiries, and deliver exceptional service. Capable of rapidly learning new technologies and communicating solutions. Eager to use technical curiosity and strong problem-solving skills to help COBRA Firing Systems achieve its goal of customer satisfaction and innovation in the pyrotechnics industry.
Overview
4
4
years of professional experience
Work History
Sales Associate
H&M
08.2022 - 04.2023
- Conducted technical troubleshooting of in-store systems, ensuring smooth operations and resolving any issues promptly.
- Documented and maintained accurate records of customer interactions and transactions, contributing to overall service quality and efficiency.
- Collaborated with team members to ensure alignment with operational goals and enhance the customer experience.
- Coordinated and managed inventory, performing regular checks to maintain stock levels and support customer needs.
Customer Service Representative
Janata Foods
08.2019 - 01.2021
- Provided high-quality support to customers by answering inquiries, resolving issues, and offering product information through various communication channels.
- Scheduled, coordinated, and confirmed appointments to ensure timely and efficient service delivery, adapting to changing priorities as needed.
- Demonstrated strong problem-solving skills and technical aptitude by handling customer complaints and troubleshooting service-related issues.
- Maintained detailed records of customer interactions and administrative tasks, ensuring accuracy and confidentiality.
- Worked effectively with team members to improve service delivery and streamline processes in a fast-paced environment.
Education
Advanced Diploma - Biomedical Engineering Technology
Centennial College
Toronto, ON04.2024
Skills
- Customer Service Excellence
- Technical Troubleshooting
- Dependability and Reliability
- Quick Learning and Adaptability
- Technical Curiosity and Problem Solving
- Effective Communication
- Inventory Management
- Team Collaboration
- Strong Organizational Skills
- Attention to Detail
- Authenticity in Customer Interactions
- Basic Product Testing
- Flexibility and Initiative
- Microsoft Office Suite Proficiency
Timeline
Sales Associate
H&M
08.2022 - 04.2023
Customer Service Representative
Janata Foods
08.2019 - 01.2021
Advanced Diploma - Biomedical Engineering Technology
Centennial College
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