Pushpinder Poonia
Woodstock,ON
Summary
Experienced Commercial Truck Driver handles different types of loads with skill and efficiency. Well-organized and resourceful with superior work ethic and 20+ years in logistics. Observant individual with excellent interpersonal and communication skills builds meaningful relationships with clients and families. Experienced in working with clients from diverse cultural and religious backgrounds. Offers crisis intervention to help individuals navigate through traumatic experiences. Empathetic professional with hands-on experience providing quality psychological services to children and adults. Skilled in identifying, assessing and diagnosing mental health and emotional issues. Develops and implements treatment plans and provides counseling and therapy to obtain maximum results for patients.
Overview
25
25
years of professional experience
Work History
Customer Care Representative
Canadian Tire
01.2000 - 12.2001
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Assisted call-in customers with questions and orders.
AZ Truck Driver
Freelance/Sub Contractor
01.2002 - Current
- Achieved timely deliveries by planning efficient routes and adhering to schedules.
- Maintained accurate logbooks for DOT compliance, minimizing fines and violations.
- Actively participated in ongoing professional development courses related to CDL truck driving, staying up-to-date on industry changes.
- Maintained daily, legible DOT log book and submitted corresponding documents.
Field Placement Intern
Woodstock And District Developmental Services
04.2024 - 08.2024
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Post-graduate Diploma - Mental Health And Addictions
Fanshawe College of Applied Arts And Technology
London, ON08.2024
Bachelor of Arts - Public Relations, Sociology & English Major
Kurukshetra University
Haryana, India08.1999
Trade School Diploma - Electronics And Communications Engineering
Punjab Technical University
Punjab, India08.1994
Skills
- Fuel-efficient driving
- GPS Navigation Proficiency
- Safe Driving Practices
- Basic mechanical knowledge
- Flexible schedule availability
- Strong Communication Skills
- Defensive Driving Techniques
- Adherence to Regulations
- Accurate record keeping
- Motivational Interviewing
- Multicultural Competence
- Building rapport
- Empathy Development
- Play therapy techniques
- Self-Care Promotion
- Family Systems Theory
- Ethics and confidentiality
- Teamwork and Collaboration
- Excellent Communication
- Attention to Detail
- Active Listening
- Reliability
- Professionalism
- Interpersonal Skills
- Goal Setting
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Professional Working
Urdu
Professional Working
French
Limited Working
Timeline
Field Placement Intern
Woodstock And District Developmental Services
04.2024 - 08.2024
AZ Truck Driver
Freelance/Sub Contractor
01.2002 - Current
Customer Care Representative
Canadian Tire
01.2000 - 12.2001
Post-graduate Diploma - Mental Health And Addictions
Fanshawe College of Applied Arts And Technology
Bachelor of Arts - Public Relations, Sociology & English Major
Kurukshetra University
Trade School Diploma - Electronics And Communications Engineering
Punjab Technical University
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