PUSHPINDER KAUR
Ottawa
Summary
A professional grocery management professional is prepared to excel in a leadership role. Expertise in inventory control, customer service, and team development. Strong focus on collaboration, reliability, and adaptability to meet changing needs. Skilled in conflict resolution, staff training, and optimizing store operations to achieve results.
Overview
11
11
years of professional experience
Work History
Assistant Grocery Manager
Farm Boy
07.2022 - Current
- Engaged customers and provided a very high level of service and support, helping find desired products and items.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Implemented loss prevention measures by establishing security protocols throughout the store, effectively reducing incidents of theft and fraud.
- Adhered to company policies and procedures while promoting a positive work atmosphere among team members.
- Optimized floor layout for easy navigation, resulting in improved customer experience during shopping visits.
- Managed a diverse team of employees to ensure effective collaboration and high-quality work output.
- Provided exceptional service by engaging with customers regularly to assess their needs and offer valuable assistance.
- Developed staff skills through comprehensive training programs and ongoing performance evaluations.
- Collaborated with other department managers to align store goals and initiatives for unified success.
- Spearheaded seasonal campaigns that capitalized on market trends, leading to significant increases in merchandise turnover rates.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Monitored sales trends to identify promotion opportunities or markdowns, maximizing revenue potential.
- Boosted sales performance with strategic merchandising decisions and regular price adjustments.
- Reduced shrinkage through diligent inventory control measures, including proper ordering and stock rotation practices.
Customer Service Manager
Walmart
12.2021 - 08.2023
- Responsible for solving customer problems by identifying the best solution as per the Walmart policies.
- Providing breaks and directing associate’s schedules.
- Preparing Cash register tills and auditing in the end of the day.
- Providing Cash change to cashiers.
- Dealing with customer complaints and technology support on cash register.
- Met store targets by motivating the front-end team.
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Kept accurate records to document customer service actions and discussions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
Server
Amaya Buffet Restaurant
10.2020 - 01.2021
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Assistant Manager
HDFC Bank
06.2016 - 06.2020
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Collaborated with Bank manager to develop strategies for achieving sales and profit goals.
- Verified amounts and integrity of every check or funds transfer.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Entered transactions into computer and issued customer receipts.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Sales Executive
IDBI Bank
08.2015 - 05.2016
- Created and delivered in-depth sales presentations to potential customers.
- Participated in networking events to meet and discuss service offerings with potential clients.
- Retained clients and obtained referrals by promptly resolving customer complaints, providing value and promoting quality.
- Responded quickly to customer concerns and inquiries by phone or email within days.
Junior Marketing Executive
ETV News Channel
09.2014 - 01.2015
- Executed optimal sales strategies to achieve commercial goals for all markets.
- Worked with Senior marketing managers and customers to coordinate marketing activities focused on successful promotion of their products.
Education
Post Graduate Program - Project Management
Algonquin College
12.2021
Post Graduate Program - Brand Management
Algonquin College
04.2021
MBA - Marketing and Finance-Canadian Equivalency by CES
Gian Jyoti Institute of Management and Technology
Mohali, Punjab05.2014
BBA - Business Administration- Canadian Equivalency by CES
D.A.V College
Karnal, Haryana05.2012
Skills
- Client relations and retention
- Conflict resolution techniques
- Workforce Management
- Marketing savvy
- Superior computer skills
- Research ability
- Proficient in Microsoft project and Microsoft office
- Deadline-oriented
- Schedule coordination
- Focused on customer satisfaction
- Customer Service
- Project management
- Customer support
- Problem resolution
- Employee training
- Health and safety
- Merchandising strategies
- Scheduling coordination
- Management of remote employees
- Skilled multi-tasker
- Budgeting and finance
- Display planning
- Customer service and assistance
- Supply level management
- Complaint handling
- Expertise in sales
Languages
Punjabi
Native or Bilingual
English
Full Professional
Hindi
Full Professional
Timeline
Assistant Grocery Manager
Farm Boy
07.2022 - Current
Customer Service Manager
Walmart
12.2021 - 08.2023
Server
Amaya Buffet Restaurant
10.2020 - 01.2021
Assistant Manager
HDFC Bank
06.2016 - 06.2020
Sales Executive
IDBI Bank
08.2015 - 05.2016
Junior Marketing Executive
ETV News Channel
09.2014 - 01.2015
Post Graduate Program - Brand Management
Algonquin College
MBA - Marketing and Finance-Canadian Equivalency by CES
Gian Jyoti Institute of Management and Technology
BBA - Business Administration- Canadian Equivalency by CES
D.A.V College
Post Graduate Program - Project Management
Algonquin College
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