Pushpateja Ninavarapu
Toronto
Summary
Seasoned self-motivated professional with over 5 years of experience in eCommerce. I learn quickly, have excellent analytical/project management skills and a keen attention to detail; Efficient at time management and problem resolution while working under deadlines.
Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Quality Auditor
Amazon
04.2022 - 07.2022
- Analyze industry and Amazon internal data under service level agreement (SLA) to understand competitive landscape across multiple categories and identify customer trends
- Inspected work areas regularly to identify safety practices, quality control procedures and worker actions in need of improvement.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Teamed with disciplinary leaders on determining annual operational targets and outlining needed quality improvements.
Authentication Specialist
Amazon
11.2021 - 03.2022
- Learned and adapted quickly to new technology and software applications.
- Looked at current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Senior Seller Support Associate
Amazon
09.2016 - 10.2021
- Actively listened to clients/ stakeholders to fully understand requests and address concerns by taking care of training clients with regards catalogue score, educating them about different services offered by the platform to help increasing the business
- Liaised between corporate decision-makers and sellers on issues involving fees, prohibited items and gating.
- Managed accounts to retain existing relationships and grow share of business.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Work towards bringing the selection to the platform by highlighting and removing the roadblocks being faced by brand owners by identifying trend analysis and process gaps by reviewing errors and Making sure that the new selection created is as per digital market standard are as per catalogue quality and fixing if any issues are found or highlighted by the clients or team.
- Changed existing processes and implemented new processes to improve efficiency.
IT Analyst
Intelenet Global Services
01.2015 - 08.2016
- Planned computer systems using information engineering, data modeling, and structured analysis.
- Enhanced interfaces to promote better functionality for users.
- Researched and adopted new technologies to add value to existing offerings.
- Participated in internal audits regarding quality management system.
Technical Support Representative
Tata Business Support Solutions
03.2014 - 11.2014
- Translated complex technical issues into digestible language for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
Education
B.Tech - Electronics & Communication Engineering Technology
Jawaharlal Nehru Technological University
01.2012
Skills
- Six sigma methodology - Lean six sigma Yellow Belt
- SOP writing, Root-cause analysis, Process Mapping
- Workflow optimization
- Power BI, MS Excel, SQL
- Ecommerce - Amazon Ads
- CRM proficiency
- Strategic account development
- Analyzing business processes
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Quality Auditor
Amazon
04.2022 - 07.2022
Authentication Specialist
Amazon
11.2021 - 03.2022
Senior Seller Support Associate
Amazon
09.2016 - 10.2021
IT Analyst
Intelenet Global Services
01.2015 - 08.2016
Technical Support Representative
Tata Business Support Solutions
03.2014 - 11.2014
B.Tech - Electronics & Communication Engineering Technology
Jawaharlal Nehru Technological University
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